Sowmya Dokka

Sowmya Dokka

Customer Service Representative Team Lead

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  • Timeline

  • About me

    Innovative Accounting Professional Leader | Expertise in Customer Support, Sales, and Taxation | Driving Growth and Transformation through Strategic Solutions

  • Education

    • Australian school of commerce

      2018 - 2019
      Graduate Diploma in Business Management Accounting
    • Narayana Junior College - India

      2011 - 2013
      Maths economics commerce

      During my intermediate education, I developed a strong foundation in various subjects, including mathematics,commerce, languages, and social sciences. I consistently maintained high grades and was recognized for my academic excellence with an honor roll distinction. Additionally, I actively participated in extracurricular activities, such as debate club and community service initiatives. My coursework focused on building critical thinking and problem-solving skills, which have greatly… Show more During my intermediate education, I developed a strong foundation in various subjects, including mathematics,commerce, languages, and social sciences. I consistently maintained high grades and was recognized for my academic excellence with an honor roll distinction. Additionally, I actively participated in extracurricular activities, such as debate club and community service initiatives. My coursework focused on building critical thinking and problem-solving skills, which have greatly contributed to my ability to analyze complex situations and find effective solutions. Overall, my intermediate education provided me with a well-rounded academic background and nurtured my passion for continuous learning. Show less

    • Osmania University, Hyderabad

      2013 - 2016
      Bachelor of Commerce - BCom
  • Experience

    • Amazon

      Sept 2015 - Feb 2016
      Customer Service Representative Team Lead
    • Coles Group

      Sept 2019 - Sept 2020
      Tax Analyst
    • Dell Technologies

      Dec 2020 - Sept 2022
      Inside Sales Account Representative
    • ADP India

      Nov 2022 - Jun 2023
      Senior Tax Analyst
  • Licenses & Certifications