Jonathan Brice

Experience

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  Barcelo Hotels & Resorts

  May 1999 - May 1999

  Cook and waiter
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  Nunsmere Hall Prima Hotels

  Jun 2000 - Aug 2000

  Full time receptionist
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  Campanile Hotels

  Sept 2001 - Apr 2006

  Hotel Restaurant Assistant Manager - France

  Daily hotel management and forecasting, staff management. Orders and inventory.Maintained relationships with suppliers & head office. Setting up mandated health and safety procedures. 99% success in hygiene control.Period of 3 months without manager. Replacement, management responsibilities.From 80 to 120 rooms, 3*** - 1 Restaurant - 15 / 25 employees.

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  Accor

  May 2006 - Jan 2014

  Hotel Purchasing Assistant - France

  From Feb 2011 to Jan 2014 :Coordinated design, installation and maintenance of 3000 signs across France with various vendors, regulatory agencies and local governments.Hotline Service for 600 hotels.Contribution to reduce general hotels costs for $2,500,000 threw regulars audits, good applications of the contracts and of new regulations (decrease starts in 2010).2012 - Management for renewing road signs in the Accor Magnum project (Ibis New Brands). Gain of $70,000 threw the application of new contracts with national suppliers.2013 - Gain of $40,000 threw control and analysis of invoices.From May 2006 to Jan 2011 :Deployment of an internal order tracking system for several brands.Supervision of the good transmission of hotels orders (1500 / day).Management database (customers = hotels, suppliers). Main contact.Creating an accompanying manual of the system for users.Monitoring new procedures for recovery of litigations (60/day) to reduce treatment from weeks or days to a maximum of 48h. Show less

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  Pillar Hotels & Resorts

  Oct 2014 - Feb 2016

  Hotel Manager

  Assigning duties to staff and observing performance to ensure adherence to hotel policies and establishing operating procedures.Providing training, including safety training, to staff.Selecting and assisting in the selection of hotel staff and completes all new hire paperwork.Reviewing employee performance and conducts personnel actions such as disciplinary actions and terminations.Maintainaing accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS.Conducting and assisting in conducting staff meetings.Responsible for understanding and adhering to attendance guidelines set forth in the employee handbook.Receiving and resolving guest complaints and employee issues.Performing GM function as necessary.Answering inquiries pertaining to hotel policies and services.Ensuring employee wages follow wage and salary guidelines. Show less

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  Uber

  Dec 2015 - Mar 2017

  Driver

  Driving people from point A to point B with outstanding customer service.I had the licence to drive in the City of Dallas and pick up at DFW Airport.

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  Visual Matrix

  Dec 2016 - now

  Managing a team of knowledge experts in our products. Keeping the knowledge base up to date and creating new channels for our clients to get access to knowledge and information.New LMS, new training programs, webinars - internal and external- and consolidation of the current existing tools.Visual Matrix is proud to be the trusted technology partner of choice to ambitious, hotel owners and operators who want an innovative hotel operating system, complete with all the problem-solving, value-adding, easy-to-use tools they need and nothing they don’t. With features like Revenue Management LIVE! for automatic rate optimization, a fully integrated channel manager, and a mobile app for tracking labor performance and enhancing housekeeping and maintenance management, Visual Matrix gives smart hoteliers a way to optimize the guest experience from reservation to return stay. As the technology provider of choice for over 20 years to national brands, Visual Matrix optimizes hotel operations for more than 2,000 properties in 30 countries worldwide. For more information and to see how we work, visit visualmatrix.com. Show less

  • Director of Knowledge Management

    Mar 2022 - now

  • Learning and Development Manager

    Jul 2021 - Mar 2022

  • Clients Service Support Night Supervisor - French-English

    Dec 2016 - Jun 2021
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  Rover.com

  Jul 2023 - now

  Pet Sitter