Experience

• 

  Delphi automotive systems

  Jan 1995 - Jan 1998

  Shipping manager

  Coordinated all outgoing shipmentsScheduled trucksAssigned work to hourly employees

• 

  Magnequench, inc.

  Jan 1998 - Jan 2000

  Database design analyst

  Created and maintained databases used to operate manufacturing machineryCreated and maintained Access database for inventory trackingTracked daily, monthly, and yearly asset managementLed yearly audit involving all departmentsCreated a first in, first out process

• 

  Red gold

  Jan 2000 - Jan 2002

  Pc technician

  Setup new desktops and laptopsUpgraded older computers with more memory, new software, etc.Installed and maintained deskjet and laserjet printersTroubleshooting of all hardware and softwareOrdered and inventoried all IT assetsHandled copier and printer maintenanceCreated Access database to log all support calls

• 

  Muncie community schools

  Mar 2002 - Jan 2007

  Pc technician

  Maintained servers running Server 2000 and 2003Supported student information software (STI)Ran CAT5 and fiber data drops to classrooms, offices, and server roomsTracked assets for each locationProvided asset replacement recommendationsOrdered new technology within budget specifications

• 

  Jarden branded consumables

  Mar 2007 - May 2009

  Helpdesk technician

  Setup new user network and Exchange accountsSupported 300+ users both on-site and remotelySetup and troubleshooting of Blackberries and cell phonesCreated an inventory of all IT assetsTracked asset ages and created a replacement plan

• 

  Jarden home brands

  Mar 2007 - May 2009

  Helpdesk technician

  Setup new user network and Exchange accountsSupported 300+ users both on-site and remotelySetup and troubleshooting of Blackberries and cell phonesCreated an inventory of all IT assetsTracked asset ages and created a replacement plan

• 

  Beef o'brady's

  Oct 2008 - Apr 2010

  General manager

  Supervised employeesAssisted with hiring and firing of employeesEnsured customer satisfactionRan nightly reportsHandled money and end of day deposits

• 

  Florida gulf coast university

  Apr 2010 - Dec 2010

  Communications technician

  Avaya PBX administrator performing basic, moves, additions, and changesMoved and added telephone lines and equipmentPerformed IP telephony troubleshootingReceived and prioritized work ordersSupported voicemail system

• 

  Ekeeper systems

  Dec 2010 - Nov 2012

  Desktop analyst/office manager

  Supported daily functions and concerns of hundreds of end usersTroubleshooting of multiple operating systems including Win 7 and XPTroubleshooting of software programs including Office, TAM, Cerner, CrescendoTracked projects to ensure they were being handled properly and efficientlyEnsured customer needs were met within established service level agreementsProvided direct feedback of staff performanceTracked and documented all incoming equipment to keep accurate inventories Show less

• 

  Zuna infotech

  Jan 2013 - Mar 2014

  Project manager

  Organize and manage projects for customers both on-site and remotelyDrive schedules and deliverables, escalating issues as requiredBuild relationships with partners and end-customersResponsible for partner management and resource forecasting

• 

  Nexient

  Mar 2014 - Apr 2019

  Provide client support and technical issue resolution using both UI and SQLExecute regular maintenance tasks on client software systems Monitor application systems on continuous basisTriage application issuesIncident escalationOrganize and manage projects for customers both on-site and remotelyDrive schedules and deliverables, escalating issues as requiredBuild relationships with partners and end-customersResponsible for partner management and resource forecasting

  • Senior Technical Support Lead

    Feb 2015 - Apr 2019

  • Technical Specialist

    Mar 2014 - Feb 2015
• 

  Eli lilly and company

  Apr 2019 - now

  • Associate Director - Tech@Lilly Business Integrator

    Jun 2024 - now

  • Project Delivery Lead, Automation Strategy & Operations

    Nov 2021 - Jun 2024

  • Service Delivery Technical Lead

    Apr 2019 - Nov 2021