Experience

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  Liberty mutual insurance

  Jun 2008 - Jul 2013

  Risk control consultant

  -Provided all lines consultative services for small to medium-sized accounts in the construction, manufacturing, distribution, hospitality, transportation, and real estate industries.-Managed a service book with an average account premium size of $150K.-Acted as regional property specialist with duties that included fielding peer questions regarding exposures/controls and sprinkler system adequacy as well as COPE class instruction.

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  Travelers

  Jul 2013 - Sept 2018

  Senior risk control consultant

  -Regional Specialist for Cyber, Tech, MedTech, Property, Products Liability, Catastrophic Events, and Forensics disciplines. -Managed a service book of regional, national, and multinational accounts including service delivery coordination with other risk control consultants, claim service managers, and agency partners.-Mentored new and experienced consultants through one-on-one meetings, teleconferences, and workshops to provide technical, consulting, and communication training.-Led training sessions for risk control, underwriting, and agency partners in various topics including cyber trends, FDA regulations, biologics, semiconductor manufacturing, COPE, special hazards, insurance to value, EQSL, business continuity planning, and general product offerings. Show less

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  Cna insurance

  Oct 2018 - Jun 2021

  Consulting director

  -Subject Matter Expert in Cyber and Tech E&O insurance as well as the Life Sciences and Technology industries.-Consult with policyholders, perform Cyber gap analyses, negotiate contingencies, and determine roadmap progression to strategize insurance program.-Collaborate with underwriting leadership to develop appetite and guidance for Cyber/Privacy, Tech E&O, and MPL including identification of target industry classes, referral triggers, and unacceptable risks.-Collaborate with Marketing and Legal departments to perform cyber trends analyses, develop training materials, and conduct awareness training for internal audiences as well as business partners.-Similar responsibilities as above for the Technology and Life Sciences industry segments. Show less

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  Resilience

  Jul 2021 - now

  Head of Resilience's Customer Engagement function including the Security and Risk Services and Customer Success business units. Responsible for the advisory services program, customer onboarding program, customer intelligence, customer growth strategy, and customer experience including GTM, solution innovation, and sales enablement in collaboration with other Resilience teams.

  • VP, Customer Engagement

    Apr 2023 - now

  • VP, Risk Engineering and Security Services

    Mar 2022 - Apr 2023

  • Director, Risk Control

    Jul 2021 - Mar 2022