Experience

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  St. john's rehabilitation hospital

  Jul 1985 - Jul 1995

  Unit team secretary, (inpatient)

  Recorded and filed patient data and medical records Demonstrated analytical and problem-solving ability by addressing barriers to receivingand validating accurate Health Card information Carefully reviewed medical records for accuracy and completion as required byinsurance companies Produced detailed clinical phone messages for physician and clinical staffDirected patient flow during practice hours, minimizing patient wait time Arranged and organized unit admissions Maintained an organized logging system for tracking test results Scheduled patient appointments including transportation Completed registration quickly and cordially for all new patients Provided high level administrative support for three physicians (filing, typing,tracking records) Consistently ensured proper coding, sequencing of diagnoses and procedures Show less

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  St. john's rehabilitation hospital

  Jul 2000 - Jul 2005

  Reported to Director of outpatient clinicManaged and scheduled appointments of five busy outpatient clinicsCoordinated complex patient schedule’s with clinical staffCoordinated DAC assessment in accordance to government time sensitive guidelinesCreated DAC assessment packages, including clinical reports, and billing statementsWorked closely with WSIB and insurance companies to ensure targets and goals were achievedCreated financial revenue reports for DAC income using excel spreadsheet (Pivot Tables)Provided exceptional reception services to the outpatient departmentDiligent in ensuring admission and discharge medical files adhered to hospital standardActed as a liaison between the business department, billers and third party payersto ensure billing and reimbursement conflicts did not occur Show less Reported to Medical Director & Occupational Health and Safety DirectorProduced minutes and agenda's for Medical Team Created and distributed on-call schedule for Medical Team Maintained Occupational Health and Safety records and claims for hospital Scheduled committee meetings Extensive calendaring for Medical Director and Occupational Health Director Consolidated WSIB statistics to create monthly reports Maintained WSIB claims in accordance to government regulations Managed, updated, maintained and distributed WHMIS templates hospital wide Established, edited and submitted publications on behalf of Medical Director Show less

  • Unit Team Secretary, DAC Coordinator - Outpatient

    Jul 2001 - Jul 2005

  • Executive Assistant to Medical Director & Occupational Health & Safety

    Jul 2000 - Jul 2005
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  Bank of montreal

  Jul 2005 - Aug 2013

  Provided professional support to CIO Corporate one Executive Director and their senior Leadership team of 12Extensive calendar & inbox mail management Expense management: maintained, processed and tracked expense reports for 12 staffBuilt web site for department; developed content for blog, on-line newsletter, policy’s and procedures for employees onboarding, included links to pages and upper staff using Share PointPrioritized and organized scheduling of office logistics, equipment and travel arrangementsManaged minutes, agenda, manual and electronic filing system Facilitated and orchestrated volunteer events in support of local organizations i.e. United Way Days of Caring, Adopt-A-Family/Share a Christmas / TownhallMaintained and developed access database to capture business process callback improvementsCreated updated and modified business reports Human resources: on boarding and off boarding staff , vacation tracking, assists with general HR inquiries Show less Provided professional support to Vice President Information Management: one Director and their senior Leadership team of 8Extensive calendar & inbox mail management Expense management: maintained, processed and tracked expense reports for 12 staffBuilt web site for department; developed content for blog, on-line newsletter, policy’s and procedures for employees onboarding, included links to pages and upper staff using Share PointPrioritized and organized scheduling of office logistics, equipment and travel arrangementsManaged minutes, agenda, manual and electronic filing system Facilitated and orchestrated volunteer events in support of local organizations i.e. United Way Days of Caring, Adopt-A-Family/Share a Christmas / TownhallMaintained and developed access database to capture business process callback improvementsCreated updated and modified business reports Human resources: on boarding and off boarding staff , vacation tracking, assists with general HR inquiries Show less MANDATE: Provides professional support to one executive and their senior leadership team of a large size business group, on activities . Monitors and ensures that administrative and operational processes and control standards are followed while seeking to determine, develop, and participate in implementation of improvement opportunities. KEY ACCOUNTABILITY : 1) Professional Support (60%) 2) General Administration (35%) 4) Human Resources Administration (5%) SPECIFIC ACCOUNTABILITIES: 1) Professional Support Accountabilities: •Develops and leverages relationships cross-LOBs, with executives and senior managers, and externally, to foster and support intra-group coordination while carrying out accountabilities. •Supports or manages various projects such as business process improvement initiatives or event planning while collaborating with staff both within the team and across the impacted business units, to achieve the desired business outcomes. 3) General Administration Accountabilities: •Manages and monitors the executive/senior leadership team’s calendar of ‘scheduled appointments’, or upcoming events and matters requiring immediate attention. Coordinates agendas, and dispatches meeting invitations and agendas, books meeting rooms and arranges for IT resources and other requirement in support of smooth and efficient meeting facilitation. Arranges travel arrangements and maintains travel expense account. •Prepares and dispatches outgoing mail, interfaces with selected couriers to ensure packages have been delivered within established timeframes. Responds to and resolves routine and moderately complex inquiries. •Leads or participates in planning, coordinating and implementing department events. •Performs back-up function for other administrative staff during vacation or other absences to ensure that administrative support is provided on an ongoing basis. Show less

  • Executive Assistant - Corporate

    Apr 2011 - Aug 2013

  • Executive Assistant - Information Management

    Apr 2008 - Apr 2011

  • Executive Assistant - Sales & Service

    Jul 2005 - Apr 2008
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  Rbc

  Apr 2014 - Apr 2017

  Act as key contact person for Senior Vice PresidentAnswer telephone and screen calls for SVP as neededManage SVP diary daily (i.e. coordinate meetings, book meeting location and equipment resources, prioritize scheduling, and manage conflicts)Prepare meeting background material and provide to SVP as ‘pre-reads’ in advance; organize daily diary allowing sufficient travel time and down timeMonitor SVP’s e-mail inbox to help manage meeting proposals, action items, and proactively address or delegate inquiriesCollect and prioritize all incoming/outgoing mail for SVP and forward as appropriatePrepare confidential correspondence for SVPs’ signature; collate packages and material as requested for SVP and direct reportsProvide administrative support on various workforce planning and ad hoc projectsResponsible for the day-to-day general office management (i.e. maintain confidentiality of files, order office supplies, computer equipment, update files) Assist in helping solve administrative and operational problems by conducting research and recommending solutionsSubmit Staffing Advice Forms and liaise with HR Service Centre if necessary (i.e. Termination or Transfer In Forms)Make travel arrangements for SVP and direct reports, including international travel and ensure SVP has proper documentation (ie. U.S Boarder Travel Letter)Proactively manage direct report routines for SVP including weekly one on ones; mid and year end performance assessments; development & career discussions; annual vacation schedule. Organize and prepare agendas for bi-weekly Senior Mgmt Team meetings; attend meetings and prepare minutes for distribution.Assume other designated responsibilities during co-workers absences (vacation, illnesses, etc.)Contributes to the effectiveness of processes, deliverables, metrics, and reporting Show less Provide high-level administrative support to the Executive Vice President of Business Financial Services - Maintain EVP schedule. Plan, prioritize and negotiate bookings to maximize schedule efficiency and impact productivity; monitor emails and effectively prioritize action items. - Responsible for full range of administrative duties including the preparation of confidential correspondence, travel arrangements, maintaining all files and reference material, sorting and distributing mail for Head, BFS - Resource person for HR issues, actively involved in hiring process for administrative staff - Prepare business expense reports and reconcile Visa accounts - Vacation and absence tracking for Senior Management Team - Management of Royal Performance Points and Services Rewards - Responsible for Sundry administrative duties ~ faxing, photocopying and other admin support -Create/maintain distribution list and be focal point for cascading information/communications- Creates and updates business documents- Maintains electronic filing system via sharepoint- Manages and distributes SMT agenda and team meetings Show less Provides professional interactive support to VP and his senior management team, both internally and externally. As the Executive Assistant I manage on behalf of the VP, day to day operations including and not limited to; -expense reports-calendar management-extensive inbox mail management-top to bottom coordination of departmental events-participates in leadership meetings-transcribe minutes-creates and edits business presentations-maintains a manual and electronic filing system-onboarding-human resources-drafting and editing departmental announcements-management of internal blog-management of internal sharepoint department sitesForward strategic thinker, with a can do attitude. A vibrant disposition, which motivates productivity and results in surpassing expected outcomes. Show less

  • Executive Assistant to SVP of Organizational Leadership & Development HR

    Mar 2015 - Apr 2017

  • Executive Assistant to Executive Vice President Business Financial Services

    Oct 2014 - Mar 2015

  • Executive Assistant to VP of Program Management & Credit Strategy

    Apr 2014 - Oct 2014
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  Bmo financial group

  Apr 2017 - Nov 2021

  • Executive Assistant Corporate Communications

    May 2019 - Nov 2021

  • Executive Assistant, CDO Governance and Operations

    Apr 2017 - May 2019