Experience

• 

  Australian clinical labs

  Jan 2021 - Jan 2022

  Laboratory assistant

  Setting up and programming the qPCR machines. Commended for swift and efficient processing of thousands of samples each shift.Operated GS1 (micro lab Nimbus Hamilton) to prepare buffer solution.Preparation of PCR reaction mixtures and controls. Manually pipetting covid samples into tubes for PCR assay while maintaining a sterile workspace.Processing samples and data entering of patient demographics.Regulated procedures to aid in locating missing samples amongst thousands of unprocessed specimens. Recognised for efforts in identifying and leading missing sample investigations. Show less

• 

  Cranbourne medical & skin clinic

  Dec 2021 - Nov 2023

  Team manager

  Prepared the Clinic for accreditation strictly based on RACGP standards and guides. Clinic received its first Quality Accreditation Certificate since opening in 2018. Implemented a banking and reconciliation system for reception staff to reconcile daily cash flow. Implemented complaints handling system for staff and patients to ensure complaints are sorted up the management chain efficiently and accommodated appropriately. Created a Practice Privacy Policy, Communications Policy, and Respectful and Culturally Appropriate Care Policy meeting RACGP standards. Created an Emergency Evacuation Plan and Emergency response plan manual to ensure in any case of an emergency staff on duty are equipped with procedures to undertake. Show less

• 

  Surgical billing service

  Sept 2022 - Aug 2023

  Account officer

  Undertake billing and raise accounts on behalf of medical practitioners.Created detailed procedure manuals consisting of billing instructions and trained newly hired billing officers.Contributed in a team project to retrieve debtors of quarter of a million dollars from health funds and medicare within a 2-month period. Located errors of old billing practices and elevated to management correct procedures to avoid auditing disputes. Commended for my recognition and implementation of updated billing accounting practices. Show less

• 

  Incitec pivot fertilisers

  Nov 2023 - now

  Laboratory technician