Experience

• 

  Containerships

  Feb 2016 - Jun 2017

  Export agent

  Customer service and success management, track and control export operations during all routes, plan and monitor shipments.

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  Rohlig suus logistics

  Jun 2017 - Apr 2018

  Customer services specialist

  Development of optimal logistic ways for cargo delivery, rates calculation for clients, and control of door-door deliveries.

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  Kuehne + nagel

  Apr 2018 - Jul 2019

  Sea freight coordinator

  Import container transportation, debtor invoice controlling, coordination of prices for services with contractors, work in an internal IT system – SALOG.

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  Semrush

  Jul 2019 - now

  Business Analytics, Project Management, and Growth Strategy for the Semrush Partner Program.•Analyze business processes, systems, and needs; present findings and recommendations.•Conduct targeted searches to identify new affiliates and uncover market opportunities.•Develop long- and short-term strategies, including scenario planning, forecasting, risk management, budgeting, and prioritization.•Identify areas for growth and process optimization; elaborate on new approaches and assist in their implementation, including both system and affiliate account management.•Lead the team by providing direction and setting goals for projects, processes, and efficiency improvements.•Manage relationships with stakeholders (IT, finance, legal, VP-level, cybersecurity, third-party providers) •Elicit, document, and analyze business requirements, processes, and workflows.•Oversee team analytics by identifying, implementing, and analyzing business metrics to efficiently scale executed projects and aid in strategic planning. Show less Business Analytics & Program Development: • Run program’s analytics• Resolve issues related to the program’s functionality • Set the program’s vision and strategy for development, growth, and cost reduction•Identifying inefficiencies, processes gaps, and required controls (+SOX control owner).Project Management:•Completed 10+ projects• Develop key project goals and acceptance criteria•Closely collaborate with the cross-functional teams: developers, legal, fraud, finance, analytics, and marketing•Collect, analyze, and communicate bugs and implement change requests•Write specifications and tasks for the Dev Team•Organize training sessions for key stakeholdersTeam leadership: •Onboard and coach new team members•Team mentoring•Set personal goals and KPIs.Tools experience: Monday, Jira, Oracle, Confluence, Google Analytics, Google Data Studio, Tableau, SalesForce, Miro.Basic knowledge of SQL. Show less Account management:• Create sustainable and trustworthy business relationships with affiliates• Monitor and analyze affiliate performance (achieved +450% growth YoY)• Manage and reactivate existing affiliates• Present the affiliate program at industry events Project management:Ticket system Implementation, Customer Support content creation - F.A.Q.s, Help Center. Result: the number of incoming requests was reduced by 30%.Marketing: Triggered emails launch from scratch (email content creation, segmentation, analytics) Show less

  • Senior Operations Manager

    Nov 2022 - now

  • Project Manager

    Aug 2021 - Oct 2022

  • Affiliate Manager, The Semrush Affiliate Team

    Jul 2019 - Aug 2021