Experience

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  Marina bay sands

  Feb 2010 - Oct 2010

  Croupier

  • Honed customer service skills• Selected as one of few dealers to service high roller (VIP) floors• Dealt with mass stream customers as well as VIP high rollers from various markets• Learnt to processes and experienced the challenges of being part of a pre- opening and opening team of a large scale integrated resort• Acquired professional certification (WSQ) in customer service along with table games management

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  Marina mandarin singapore

  Oct 2010 - Feb 2013

  • Preparation and submission of daily and monthly revenue reports• E-commerce management - Assist in managing brand website and online distribution channels• Rate loading for transient market on online distribution channels• Room inventory management on online channels• Creating negotiated rate plans for corporate market segment• Building promotions and tracking individual campaign effectiveness • Undertaking ad-hoc administrative tasks such as taking minutes for meetings and assisting in presentation preparation• Negotiating packages and marketing activities with online travel agents• Tracking production across all market segments• Assisting in yield strategies by researching competitors and market demands• Left position to pursue higher education Show less • Promoted from customer support executive to assistant sales manager within 18 months in department• Managing accounts under the MICE portfolio in the room sales division• Coordination of large groups and VIP arrivals• Organising and conducting inter department meetings• Preparation of monthly financial reports and sales presentations• Marketing the hotel to prospective and existing clients by conducting site inspections and hosting them• Planning and executing special events for key clients and supporters• Negotiating rates and product offerings with clients• Preparation of proposals and group contracts• Generating on MICE business leads through research• After sales follow up with clients Show less

  • Revenue Executive

    Jul 2012 - Feb 2013

  • Assistant Sales Manager

    Oct 2010 - Jul 2012
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  Babes pregnancy crisis support

  Jun 2014 - Oct 2014

  Community partnership executive

  • Recruitment and engagement of volunteers • Overseeing donor relations• Organising public engagement events and outreach activities • Identifying and establishing contact with companies and organisations for partnership and sponsorship opportunities

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  Dhl

  Oct 2014 - Dec 2015

  Key account support executive

  • Managing logistics needs of key GMNC customers• Coordination of business activities, ensuring day-to-day operations meet agreed service standards• Seek continual process improvement in meeting service requirements for dedicated customers in the life sciences industry• Analyse service failures and provide robust resolutions• Preparation and presentation of periodic customer business reviews• Strengthen customer relationship through understanding evolving customer needs• Coordinating between various countries and offices to ensure seamless service delivery• Support start-up and maintenance of the agreed Standard Operating Procedures, Service Level Agreements and Service Operating Procedures so as to maintain high level of service Quality Show less

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  Fisher clinical services

  Dec 2015 - Aug 2020

  Project manager team lead

  Act as main point of contact for high net worth accounts and manage end-to-end processes ofover 50 client projects concurrently. Role involves customer on-boarding, development of project plans, implementation and administration of all project related activities, monitoring efficiency through operational analysis and providing customized solutions. In addition, role as a department lead, involves mentoring and managing 5 direct reports, using problem solving skills and working with various subject matter experts to driving continuous improvement for the organization. Show less

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  Zuellig pharma

  Aug 2020 - Aug 2021

  Global project manager

  Delivery of client projects that require coordination and negotiation among various global stakeholders. Role includes being the escalation point for service and operational issues for all global depots in the network, understanding regulatory environment in different countries and cross-border cold chain logistics. Other responsibilities encompass deviation management, vendor management, maintaining regulatory compliance and ISO standards and ensuring all service level agreements are met.

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  Ppd

  Aug 2021 - now

  Project manager, clinical supplies

  Functional leader for clinical supplies as part of global clinical trial projects. Role responsibilitiesinclude managing project scope by doing contract reviews, managing vendors, procurement and distribution of medical equipment, ancillary supplies, and drugs, coordinating packaging and labelling, warehousing, and logistics activities to ensure project milestones are met. Timely preparation and circulation of project documents was included as part of this role.