Experience

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  Canada's wonderland

  Mar 2012 - Oct 2018

  Merchandise operations supervisor

  I transitioned into the Operations Supervisor position over 6 years and 4 promotions. In this position, I was responsible for the effective and efficient operation of the Merchandise department as well as speciality assigned projects. I was tasked with carrying department duty manager five days a week, as well as specifically overseeing the seasonal operations of 10 stores, as well as the park's FunPix program and department's product.On a day-to-day basis, I ensured the stores are well-kept, appropriately staffed, well-stocked, and that the department expectations for guest service were being met. I was also tasked with ensuring and reviewing that requisitions, write-offs, and store-to-store product transfers were completed, as well as analyzed and reported inventory and sale trends. Finally, I was responsible for coordinating the hiring, training, and development of all Sales Associates, Team Leads, and Supervisors in the Merchandise Department.• As duty manager, oversaw the operations of 30 units, including the sale of Fast Lane, FunPix's photo products, strollers and locker rentals.• Oversaw and lead a team of over 30 Supervisors and Team Leads, and 200 Sales Associates.• Led a team of six people in the hiring of 250 Merchandise Sales Associates, 35 Team Leads, and 24 Supervisors• Duties included training, development, direction, support, performance management, and motivation.• Completed schedules and managed labour budget for assigned areas.• Resolved guest issues regarding the Merchandise department in person and through the guest management software • Performed inventory management duties and reorder product to maintain appropriate supply inventory• Oversaw the writing of all seasonal appraisals for the department (250 appraisals) resulting in the highest appraisal completion rate for the department. • Revamped training process to be more engaging and hands-on, while minimizing labour costs Show less

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  Queen's university

  Sept 2015 - Apr 2025

  Teaching assistant for • LAW 201 - Introduction to Canadian Law • LAW 203 - Workplace Law • EMPR 210 - Employment Law• EMPR 230 - Managing Human Resources• EMPR 240 - Workplace Policies and Governance

  • Teaching Assistant

    Jan 2019 - Apr 2025

  • Career Services Peer

    Sept 2015 - May 2019
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  City of ottawa

  Jun 2019 - Oct 2022

  Labour relations consultant

  As a Labour Relations Consultant, I was responsible for providing leadership, expert advice and guidance to City management and staff on labour relations matters, consistent with City objectives, past/current practices, current policies, relevant collective agreements and case law. • Provided consistent interpretation, application and administration of the terms and conditions within multiple collective agreements• Strived to effect fair and reasonable resolution of issues before they become grievances• Advised managers on appropriate resolution or disciplinary processes to pursue, and consulted with the Labour Relations group to ensure the corporate consistency of recommended disciplinary responses and processes• Counselled supervisors and managers on dispute resolution, conflict of interest and employer/employee issues, and conducting workplace investigations.• Drafted documents/letters, dealing with various issues including probationary and performance matters, disciplinary letters, attendance management and work place accommodation• Executed memoranda of settlement or agreement on behalf of the city in order to resolve grievances• Ensured proper implementation and working collaboratively with legal counsel, other senior labour relations consultants within the department, and external labour relations consultants• Provided leadership, advice and guidance to city management and staff on labour relations matters, consistent with city objectives, past/current practices, current policies, relevant collective agreements and case law• Recommended terms of settlement of grievances to management staff, and obtaining their concurrence• Consulted on matters relating to employee performance management, personal harassment investigation, and other contentious staff relations issues Show less

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  Queen's legal aid

  May 2023 - Aug 2023

  Student caseworker

  As a student caseworker, I worked under the supervision of experienced lawyers and I was responsible for interviewing clients and potential witnesses, researching legal issues, drafting legal memoranda, providing draft legal opinions, preparing pleadings or applications, negotiating settlements, and assisting in trials before criminal and civil courts, as well as hearings before administrative tribunals.• Assisted low-income clients at the Landlord and Tenant Board, Social Benefits Tribunal, Small Claims Court, and the Ontario Court of Justice.• Conducted client intake interviews, drafted research memos and opinion letters, and corresponded with opposing parties. • Worked with clients to keep them updated on their file progress, request evidence and other information, and to obtain client's instructions. • Documented all action taken on a file to ensure file was managed and well-organized.• Represented clients at case management appearances and hearings. Show less

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  Filion wakely thorup angeletti llp

  May 2024 - Aug 2024

  Summer law student

  I worked as a summer student supporting lawyers in the firm with labour, employment, and human rights matters. I will be returning to the firm to complete my articling in August 2025.• Conducted legal research on case law and statutes to support lawyers in case preparation and client advisories.• Drafted memoranda, briefs, and legal documents on various topics including civil litigation, wrongful dismissal, grievance arbitration, collective bargaining, certification, employment standards, and human rights.• Participated in various proceedings including mediation, grievance arbitration, WSIB, OLRB, and civil motions.• Contributed to the development of trial strategies and case theories by analyzing evidence, preparing witness outlines, assisting in trial preparations, and creating book of authorities/documents. Show less