
Timeline
About me
MSc. Food science and technology, BTEC Lecturer at LTUC - Lead IV, Hospitality department
Education

Albalqaa applied university
2014 - 2018Bachelor's degree nutrition and food processing 3.76 excellentGraduation project: Surveying legal and safety status of food additives used in Marshmallow and flavoredproducts consumed and traded in Jordan-Member of student council union

University of jordan
2020 - 2022Master's degree food science and technology 3.99Thesis: Trials to produce high food protein bars with antioxidant properties from lupin seeds, wheat germ and bioactive ingredients- Winning the Scientific Excellence Scholarship twicefrom the university of Jordan (2021,2022).
Experience

Extensya
Oct 2018 - Jun 2019CsrHelping customer and handle them- Maintaining a positive, empathetic, and professional attitude towardcustomers at all times.- Responding promptly to customer inquiries.- Communicating with customers through various channels.- Acknowledging and resolving customer complaints.- Knowing the policies to answer questions.- Processing orders, forms, applications, and requests.- Keeping records of customer interactions, transactions, comments, andcomplaints.- Ensure customer satisfaction and provide professional customer support Show less

Maeen drug store
Dec 2019 - May 2020Management and inventory employee-Trained and mentored employees to maximize team performance.-Organized files to support efficiency and traceability.- Produced content for websites and social media channels to enhancebrand visibility.- Developed team communications and information for meetings.- Actively listened to customers to fully understand requests and prepareorders.

National poultry company
Oct 2022 - Oct 2023Specialist, raw material-Prepare proposals, request quotes and negotiate purchase terms andconditions-Prepare and issue purchase orders and agreements-Monitor supplier performance and resolve issues and concerns-Inspect and evaluate the quality of purchased items and resolveshortcomings-Analyze industry and demand trends and support senior management withthe development and implementation of sourcing strategies-Track inventory and submit supplies when needed

Luminus technical university college
Oct 2023 - Sept 2024- Managing assessment and internal verification of units or componentsand qualifications.-Working with your Assessors and Internal Verifiers to agree an assessmentand verification plan for all cohorts from the start of the programme andensuring that it is fit for purpose and meets the requirements before sign itoffAlso Resposible for:-The Assessment Plan- Internal Verification Plan- Sampling other Assessors and Internal Verifiers- Authorising Resubmissions and Retakes- Planning the sample with the Standards Verifier.- Track Reasonable Adjustments needed for learners. Show less
Lead, Internal Verifier - BTEC
Mar 2024 - Sept 2024Lecturer -BTEC
Oct 2023 - Sept 2024
Licenses & Certifications

First aid
Tr learningJun 2015
Iso 22000 foundation - food safety certification
The islamic hospital - amman المستشفى الاســلامي - عمانJan 2017
Volunteer Experience
Team Lead
Issued by Fazaat khair on Jun 2015
Associated with Rawan AmarahVolunteer
Issued by Clothes bank on Jul 2016
Associated with Rawan Amarah
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