Edgard Kallassy

Experience

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  INDEVCO Group

  Jan 2008 - Jan 2009

  Training in the IT department

  - Hardware, computer formatting, software updates, maintaining drivers are always up to date.- Microsoft SQL server (queries, data maintenance).- Errors troubleshooting

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  Software Profiles Inc

  Jul 2010 - Jun 2017

  Software Quality Assurance

  - Guide the Support department by ensuring a reliable information.- Providing link between development and customer service departments.- Train the staff (including the operators) on new system modules.- Meet with the client’s/company to gather their feedbacks and propose solutions/fixes.- Test new modules and assure they are running errors free.- Implement and follow up of the software at clients’ site.- On call support.- On site intervention when needed.- Support through remote accessing tools. - Demonstrate the products to prospects Show less

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  Bank of Beirut

  Jun 2017 - Mar 2023

  Senior Software Quality Assurance

  Execute, supervise, monitor and participate unto different activities across the project lifecycle to ensure all the QA standards are properly followed and applied, such as: - Review the Requirements to ensure all processes are appropriate and respond to the QA standards. - Prepare, execute, supervise and monitor different QA test plans and scenarios depending on the project nature and team - Implement projects for local and international affiliatesBelow you may find some of the implemented projects which I was responsible on: *­ Corporate online banking.­ *­ Consumer/Corporate mobile banking for both android and IOS. *­­ CRM­ *­ Informatica data integration product­ *­ Chatbot AI software.­ *­ Collection application.­ *­ Loan Application. *­­ Web Chat testing.­ *­ ATM/Switch­ *­ Online Payment portals.­ *­ Website - Responsible of reviewing, assessing and scoring each of the current Bank’s applications and set recommendation in order to ensure that the quality standards are adopted. - Responsible of reviewing, assessing and scoring each of the current Bank’s projects in hand showing the Quality of the project management processes/ deliverables and set recommendation and enhancement for future projects and deliverables. - Investigate all the IT major incidents and set the recommendations in order to prevent such issues in the future. - Manage a QA dashboard which shows all QA activities, performance and KPIs. Show less

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  Neo Mena Technologies

  Dec 2022 - now

  Senior Software Quality Assurance