Experience

• 

  Beulah beach camp & retreat center

  May 2006 - Aug 2007

  Kitchen staff
• 

  Camp patmos

  Jun 2008 - Sept 2008

  Kitchen staff
• 

  Shoe carnival, inc.

  Aug 2008 - Jul 2010

  Sales floor team member
• 

  Quality inn

  May 2010 - Oct 2013

  • Front Desk Agent

    Dec 2011 - Oct 2013

  • Housekeeping Supervisor

    May 2010 - Sept 2012
• 

  Clarks summit university

  Aug 2010 - May 2011

  Bookstore cashier
• 

  Kiddie korral daycare center

  Aug 2011 - Nov 2011

  Childcare worker
• 

  Olympia sports

  Nov 2013 - Apr 2014

  Keyholder
• 

  The collegiate restaurant

  Jan 2014 - Dec 2014

  Cashier

  Accepted payment from customers and made change as necessary. Assisted co-workers. Assisted diners with seating as needed. Cleaned bars, work areas, and tables. Examined take-out containers to ensure that they contained required items. Greeted customers in the restaurant, took and rang up orders, handled payment and thanked customers. Managed all take-out orders.

• 

  Hornell area family ymca

  Jan 2014 - now

  Develops, produces, and distributes program information necessary to promote assigned programs, in accordance with membership and marketing plans. May plan and coordinate special events. Trains all newly hired staff on harassment and child abuse recognition and reporting policies and procedures. Objectively investigates any harassment and EEO complaints as needed. Stays abreast of laws, regulations, and best practices related to human resources matters. Ensures compliance with federal, state, and local laws including laws on child labor, wage and hours, employment, and workplace safety. File required reports and/or incidents in a timely fashion with governmental agencies, such as but not limited to, new hire reports, Occupational Safety and Health Administration reports, employment tax reports, Worker’s Compensation, etc. Maintain confidential personnel records for all employees and update information systems for tracking employee data. Maintain up-to-date employee handbook and modify as directed. Manage and oversee the biweekly payroll of the YMCA in compliance with Federal/State Laws and YMCA policy - to include accurate payroll disbursements to staff, timely payments of all payroll-related taxes, garnishments, Y-Retirement, YMCA Employee Benefits, etc., and reporting to governmental entities. Train staff on payroll requirements/functionality/reporting tools in the payroll processing system. Analyze audit reports and internal controls for the payroll function to ensure accurate payroll processing. Responsible for internal/external audit compliance. Oversee data integrity, application configuration, user acceptance testing, maintenance of the payroll processing system database files and tables, and day-to-day application support. Manages branch accounts receivable. Reviews and follow-ups on returned checks and bank drafts. Coordinates month-end closing and review the branch financial statements. Reviews payroll related transactions for accuracy and completeness. Show less Develops, produces, and distributes program information necessary to promote assigned programs, in accordance with membership and marketing plans. Develops, monitors, and administers assigned annual budget and maintains a positive fiscal position. Educates staff, volunteers, and members about the charitable nature of the Y; leads assigned aspects of the fundraising campaign. May plan and coordinate special events. Trains all newly hired staff on harassment and child abuse recognition and reporting policies and procedures. Objectively investigates any harassment and EEO complaints as needed. Stays abreast of laws, regulations, and best practices related to human resources matters. Ensures compliance with federal, state, and local laws including laws on child labor, wage and hours, employment, and workplace safety. File required reports and/or incidents in a timely fashion with governmental agencies, such as but not limited to, new hire reports, Occupational Safety and Health Administration reports, employment tax reports, Worker’s Compensation, etc. Maintain confidential personnel records for all employees and update information systems for tracking employee data, including training and certifications. Maintain up-to-date employee handbook and modify as directed. Manage and oversee the biweekly payroll of the YMCA in compliance with Federal/State Laws and YMCA policy - to include accurate payroll disbursements to staff, timely payments of all payroll-related taxes, garnishments, Y-Retirement, YMCA Employee Benefits, etc. and reporting to governmental entities. Show less Develop an annual integrated Marketing & Communications Plan in line with organizational objectives and goals for membership, programs, and development. Design and produce on-brand compelling collateral for multi-channel delivery, including YMCA Program Catalogs, Summer Camp brochure, digital advertisements, annual report, development appeals & events, and branch signage. Monitors all social media sites and posts on various platforms to enhance, communicate, and protect the Y’s reputation. Manage & process onboarding for new hires. Leads organization compliance with all existing governmental labor laws and governmental reporting requirements. Conducts investigations when employee complaints or concerns are brought forth. Show less Management of the Hornell Y Membership Department ensuring accurate membership files, effective front desk operations, and ensures the highest level of member customer service. Monitors achievement and takes action to ensure goals/objectives are met. Recruit, hire, and train staff to effectively operate the Hornell Y Membership Department and the external marketing/communication for the Association. Develop, produce, and distribute program information necessary to promote assigned programs, in accordance with membership and marketing plans. Maintains updated files of the Y's media relations (press and electronic). Ensures the association is compliant with Y Brand Standards. Leads the education of all key staff in maintaining the standards. Educates staff, volunteers, and members about the charitable nature of the Y. Show less Ensure a positive initial engagement experience for all who enter the YMCA, making an effort to connect them with appropriate staff and fellow members. Engage prospective members and has the ability to sell memberships, programs, and athletic merchandise. Use informational tools provided and computer system, efficiently and accurately answers questions and complaints from members and the general public both in person and over the telephone. Keep accurate, detailed records of all transactions, incident reports, and other necessary documentation; reconciles all cash, check and charge transactions to balance shift report. Ensure that the facility is open and functioning properly to serve members. Maintain and at all times have sparkling well-presented facilities with a high level of responsiveness in regards to cleanliness and repair. Show less

  • Marketing, HR, & Business Office Director

    Dec 2022 - now

  • Marketing & HR/Payroll Director

    Dec 2020 - Dec 2022

  • Marketing & HR Director

    Apr 2019 - Dec 2020

  • Marketing & Membership Director

    Aug 2018 - Apr 2019

  • Membership Coordinator

    Nov 2015 - Aug 2018

  • Member Service Representative

    Jan 2014 - Nov 2015
• 

  Econo lodge inn & suites

  Feb 2014 - Apr 2014

  Front desk agent
• 

  Terra cotta coffee house

  Apr 2014 - Feb 2015

  Barista

  Adhered to recipe standards for specialty coffee drinks and food. Weighed, ground and packed coffee per customer orders. Updated daily offerings and specials, using personalized artistic touches. Greeted guests with a pleasant smile and superior customer service. Accepted payment from customers and made change as necessary. Prepared a variety of foods according to customers' orders or supervisors' instructions. Prepared dishes following recipe.

• 

  Identogo

  Jan 2018 - Oct 2018

  Enrollment agent

  Verify customer identity and scan required documents. Provide superior customer service. Perform basic maintenance and troubleshoot issues with fingerprinting. Successfully complete required bio-metric and data capture processes and paperwork on each customer.

• 

  Dansville ymca

  Jul 2021 - now

  Develops, produces, and distributes program information necessary to promote assigned programs, in accordance with membership and marketing plans. May plan and coordinate special events. Trains all newly hired staff on harassment and child abuse recognition and reporting policies and procedures. Objectively investigates any harassment and EEO complaints as needed. Stays abreast of laws, regulations, and best practices related to human resources matters. Ensures compliance with federal, state, and local laws including laws on child labor, wage and hours, employment, and workplace safety. File required reports and/or incidents in a timely fashion with governmental agencies, such as but not limited to, new hire reports, Occupational Safety and Health Administration reports, employment tax reports, Worker’s Compensation, etc. Maintain confidential personnel records for all employees and update information systems for tracking employee data. Maintain up-to-date employee handbook and modify as directed. Manage and oversee the biweekly payroll of the YMCA in compliance with Federal/State Laws and YMCA policy - to include accurate payroll disbursements to staff, timely payments of all payroll-related taxes, garnishments, Y-Retirement, YMCA Employee Benefits, etc., and reporting to governmental entities. Train staff on payroll requirements/functionality/reporting tools in the payroll processing system. Analyze audit reports and internal controls for the payroll function to ensure accurate payroll processing. Responsible for internal/external audit compliance. Oversee data integrity, application configuration, user acceptance testing, maintenance of the payroll processing system database files and tables, and day-to-day application support. Manages branch accounts receivable. Reviews and follow-ups on returned checks and bank drafts. Coordinates month-end closing and review the branch financial statements. Reviews payroll-related transactions for accuracy and completeness. Show less Develops, produces, and distributes program information necessary to promote assigned programs, in accordance with membership and marketing plans. Develops, monitors, and administers assigned annual budget and maintains a positive fiscal position. Educates staff, volunteers, and members about the charitable nature of the Y; leads assigned aspects of the fundraising campaign. May plan and coordinate special events. Trains all newly hired staff on harassment and child abuse recognition and reporting policies and procedures. Objectively investigates any harassment and EEO complaints as needed. Stays abreast of laws, regulations, and best practices related to human resources matters. Ensures compliance with federal, state, and local laws including laws on child labor, wage and hours, employment, and workplace safety. File required reports and/or incidents in a timely fashion with governmental agencies, such as but not limited to, new hire reports, Occupational Safety and Health Administration reports, employment tax reports, Worker’s Compensation, etc. Maintain confidential personnel records for all employees and update information systems for tracking employee data, including training and certifications. Maintain up-to-date employee handbook and modify as directed. Manage and oversee the biweekly payroll of the YMCA in compliance with Federal/State Laws and YMCA policy - to include accurate payroll disbursements to staff, timely payments of all payroll-related taxes, garnishments, Y-Retirement, YMCA Employee Benefits, etc. and reporting to governmental entities. Show less

  • Marketing, HR, & Business Office Director

    Dec 2022 - now

  • Marketing & HR/Payroll Director

    Jul 2021 - Dec 2022