Experience

• 

  Middle east telecommunications company (metco)

  Apr 1992 - Jul 2000

  Installation & service engineer

  • Pre-sales and Post-sales support• Troubleshooting, analyzing, Maintaining and Supporting Banking systems such as Currency Counting, Coin Counting, Sorting and Wrapping Systems (Laurel), Automatic Chequebook making Systems (ROTOTYE) And Queue Management Systems (Nemo-Q)• Troubleshooting, analyzing, maintaining and supporting, PC hardware and peripherals and Local network Infrastructure• Installing and upgrading Servers & workstations, maintaining data backups• Maintaining and automating antivirus definitions & critical patches updates• Installing, designing & Programming Queue management systems, various statistical reports on business carried out in the office related to this system• Survey for queuing system installation, schematic drawings and Public Relations & approving Quotations• Technical training for new employees joining the organization.• Demonstrations of new machines launched in the market and provide full training to Customers• Designing drawings for self-adhesive labels printed on Flexography printing Machine. Show less

• 

  Ooredoo kuwait

  Jul 2000 - Aug 2009

  Career Path / Growth: Network Administrator (Dec 2005 - Aug 2009)Office Automation Support Specialist (July 2000 – Nov 2005)• Installing & configuring Servers • Installing, Configuring & Upgrading Operating Systems & Software Packages, OS & Application Patch test & Loading, Setup, Maintain and Manage Users and Groups. Securing users data • Ensure proper planning, back-up plans are in place & every effort is made to minimize planned outages 95% of the time without Supervisor intervention • Coordinate all activities with appropriate management staff • Ensure that all Core / IP systems are free of virus and possible intruder access as per procedures 100% of the time • Oversee all Core / IP projects to ensure they are completed according to realistic project plans • Troubleshooting and administrating software, application packages and Office Automation Systems • Troubleshooting, analyzing, Maintaining and Supporting PC hardware, Printers and Peripherals • Maintaining and automating antivirus definitions & critical patches updates • Expertise in Recovering Data from crashed Hard Disks. • Creating System Clones • Installing & configuring wireless networks, IRDA Devices like PDA’s, Mobiles & laptops for GPRS connection. • Minor Installation, Maintenance and Support of PABX Systems (Siemens & Nortel) • Installing, Configuring, Troubleshooting, analyzing, Maintaining & Supporting Queue Management Systems (NEMO-Q & Q-MATIC) on Hardware & Software • Troubleshooting, analyzing, Maintaining and Supporting Queue Management system Databases & Maintaining their backups • Training & assisting users in Queue Management System operation & extracting various statistical reports from Queue management database Show less

  • Network Administrator ( Microsoft)

    Jul 2004 - Aug 2009

  • Office Automation Specialist

    Jul 2000 - Jul 2004
• 

  Ooredoo kuwait

  Sept 2017 - now

  Manager, corporate information security planning , governance & compliance

  • Implementing and maintaining the IP network backbone to provide connectivity to various telecom equipment as well as rendering support in data & other value added services • Establishing the IP/MPLS & ISP infrastructure to facilitate the communication between the mobile device & internet • Analyzing traffic patterns of various systems & interfaces, drawing trend-lines, estimating the future requirements based on both technical & marketing inputs • Managing internet infrastructure along with availability & redundancy in multiple ISP environments to be sourced for subscriber based value added services, business internet needs and secured peering with global business partners • Implementing and maintaining network equipment like Cache Engines, Network Switches, Routers, Modules and IPS • Resolving critical issue logs related to the Customer Trouble Tickets (TT) and ensuring that these achieve the defined SLA’s • Comprehending the business requirements and devising strategies to keep network as per industry’s standards • Handling network infrastructure for the company’s transmission - SDH (ONS), IP/MPLS, HSDPA, GPRS, MMS, MSDP, SMS, WAP, IN, Billing, VAS, POS, Customer Care and Office Systems • Eliminating single point of failures and providing backup facilities in the midst of system and network failures • Liaising with the officials for the commissioning of projects as well as ensuring proper deliverance of objectives • Analyzing network & system performance for identifying opportunities, aimed towards network & systems optimization• Engaging in configuring & managing the: Security Infrastructure Systems involving Firewalls, Web Application Firewall, IPS, etc • Develop and maintain administrative controls consisting approved written policies, procedures, standards and guidelines. • Configure and maintain users on CAS (Central accessing system) and enforce users to do configurations via CAS to track and detect human errors on production systems Show less