Experience

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  Victoria falls safari lodge

  Jan 2008 - Dec 2010

  Supervisory development program trainee

  DUTIES : trained and worked in the following department Food and beverages control of the hotel Worked as a bedroom Hand at the same time being the relief supervisor in the department Front Office receptionist and cashiering Food and Beverage waiter, restaurant cashier, and supervisor at Boma and Makuwa-kuwa restaurants Barman at Boma and Buffalo Bar Stores and procurement department Reservations department Guest services department Maintenance department With this detailed training program, we were then sent to School of Tourism and Hospitality where we graduated with National Diploma in Tourism and Hospitality Management in 2011 Show less

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  Africa albida tourism

  Jun 2012 - Oct 2021

  • Track all reservations picked up from all on-line channels like hotel website, Online Travel Agents and other third party etc. • Manage the Online Channel Manager (Site Minder), which manages the rates parity. availability calendar for the next 400 days between all the online booking agents such as Expedia, Hotelbeds Airbnb, Triptease, Get Your Guide, Agoda, Trip advisor, Instant bookings, Hotels combined, Bidroom.com, FindHotel (best for mobile users), E-trip and website bookings etc.• Ensure rate parity management issues that may arise basing on the Triptease.• Update No-shows and cancellations on all OTA's without fail to avoid being charged commissions on cancelled bookings.• Understand and enforce hotel and company credit policies and Ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.• Monitor all tentative, provisional / waitlisted bookings entered on the system and follow up on deposits from agents on prepayment and voucher copies from agent of post payment accounts• Records and files all reservation correspondence neatly and accurately on prescribed form and in folders.• Keeping the whole hotel resort informed of VIP guests, day to day business• checking in and general business performance of other hotels in town.• Compiling of the month end operational report.• Keep records of room availability, rates, amendments, daily reservation pickup, rooms on books, cancellations, no-show, etc.• Train newly recruited reservation staffs in taking reservations, telephone etiquettes , and reservation module on hotel rooms management software and processing emails.• Ensure that front desk agents are also trained on reservations and checking hotel availability.• Solely responsible for handling the group business • Generate reports to be sent our Head Office Sales and Marketing department which assist in decision making. Show less • Promptly answered reservation inquiries via telephone, fax, voicemail and/or email in a friendly and professional manner• Analyzed data to determine availability and rates for Victoria Falls Safari Lodge, Victoria Falls Safari Lodge, Victoria Falls Safari Suite, Lokuthula Lodges, Boma Restaurant & Ngoma Safari Lodge• Entered reservations into the property management system both completely and accurately (Fidelio / Opera & Electronic reservation management systems)• Utilized proper selling techniques and strategies to maximize room occupancy and ancillary revenue goals for the entire organization.• Produced and sent letters of confirmation and other well-written correspondences• Obtained and transmitted accurate information for each reservation to other departments in the hotel.• Gave detailed information as needed to callers regarding rates, packages, specials and all aspects of the Africa Albida Tourism Group Hotels and lodges• Dealing with online reservation channel manager that is linked to Expedia, Agoda, Hotelbeds, booking button and booking.com Show less

  • Senior Sales Consultant

    Jun 2014 - Oct 2021

  • Reservations Supervisor

    Jun 2012 - Jun 2014
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  Victoria falls tour link

  Jan 2019 - May 2020

  Operations consultant & tour guiding

  • Meeting, greeting and welcoming customers to the tour• customer briefing about safety precautions and the tour itself.• Planning on itineraries and informing clients in accordance to weather forecast and length of each tour.• Taking clients for local schools and village tour• Conducting of game drives• Clients hosting during dinners and post dinners• Managing the generated user content to market the company

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  Mpala jena zambezi river camp

  Nov 2021 - Dec 2023

  Camp manager

  Duties:Hosting Managing leave rosterStores , stock control and Stock TakesSetting up Par levels and a Pax ordering systemManaging the camp budgetReservations handlingOrdering from campRoom checksDay sheets /Dietary planningGuest detailsMorning Meeting briefingGuest feedback Guest complaints Staff movement Leave liabilityStaff shifty managementOn site disciplinary momentMonthly report Procurement

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  True spirit of africa mpala jena zambezi river camp

  Jan 2024 - now

  Camp general manager

  Duties & ResponsibilitiesMaintain a high level of customer service throughout the hotel by managing staff and resources effectivelyMonitor all aspects of hotel operations, including front desk, housekeeping, maintenance, and food and beverage to ensure quality standards are metRespond to guest inquiries and complaints in a prompt and professional mannerInvestigate and resolve operational problems, making decisions in the best interest of the hotel and guestsDevelop and implement strategies to increase hotel profitabilityPrepare and monitor the hotel budget, ensuring cost-effective operationsNegotiate contracts with suppliers and vendorsSupervise and train hotel staffSchedule staff shifts and assignmentsConduct performance reviews and take disciplinary action when necessaryMaintain up-to-date knowledge of hotel industry trends and developmentsAdhere to all hotel policies and procedures Show less