Experience

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  Abbott laboratories

  Mar 1999 - May 2005

  One direct reportsEstablish a Software Tracking Programme for Sales Team Market Research ( IMS ) and performance follow up of the products / brands and the sales team. Responsible for coordination and planning every aspect of an event, leading an internal and external congress events and meetings and make sure that budget expenditure is under controlled and accounted on time.

  • System Administrator

    May 2001 - May 2005

  • Congress & Events Organization Specialist

    Mar 1999 - Apr 2001
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  Abbott diabetes care

  Jun 2005 - Dec 2013

  Team of two direct reports (Order Representative & Customer Service Representatives)Responsibilities: As Support Services Head was responsible from managing multiple priotiries and activities like internal & external customer service satisfaction (ensure customer delight), order management, product delivery, complaint handling issues process, legal contracts, tender business, company meetings, hosting periodic congress/conferences, third pary / vendor relations and financial budget management.Achievements:•Succesfully established and transititioned the outsourced global call center project in Poland. Trained agents and support staff for the project on schedule. Received special recognition and thanks telecon from top of the management and preapared guidelines for the other countries. •Provided superior administrative support to perform periodic audit, manage legal documents, communications policy compliance and problem resolution. •Good at shouldering multiple roles during employee absence, vacation or sick/maternity long leaves from work. Show less Team of two direct reports (Order Representative & Customer Service Representatives)Responsibilities: Dealing with complex multiple task; Customer Services Supervisor responsible from managing all internal & external customer service satisfaction level activities like: surveys, competitor activities, order process, product delivery, complaint handling issues.Achievements:Successfully launched Customer Service Call-Centre Effectiveness Project. Managed to lead the Customer Services team to increase Responce Rate by 25%İmplemented tele-sales Project with BEx Manager and increased sales by 17% in a month.Successfully launched global customer service Project and trained team membersOrganized eight local meetings for marketing department for several cities without agency. Saved expenses by 50%Performed customer service surveys and increased satisfaction levels to 95% within a year.Coordinated and agreed with TNT company for tracking daily shipment service. Achieved accurate delivery of 98%. Social Media Achievement: ‘‘ Hayat Çok Değerli Kulubü ’’ a social platform designed specially for diabetes patients in collaboration with Turkey Diabetes Community and related parties. Show less Responsibilities: Responsible for the organization of the SCEE (South Centreal Eastern Europe), EMEA (Europe, Middle East Africa) and WEC (Western Europe&Canada) international meetings and researching and collecting informationGeneral managing of the diaryAchievements:•Coordinated and set up high-level conference calls daily, board and management meetings, special events and very busy travel arrangements for top of the General Manager’s (13-15 people ) for every 2-3 months in İstanbul.•Manage DVP’s busy calender, highly organized, confidential and detail oriented. Deal and faces with last minute matters such as visa and passport issues. •Collaborate with general managers on monthly posting for master reports on time. Show less

  • Support Department Services Head

    Jul 2013 - Dec 2013

  • Customer Services Supervisor

    May 2008 - Jun 2013

  • Sales & Marketing Services Supervisor

    Jun 2007 - Apr 2008

  • Executive Assistant to Divisional Vice President - Canada, Europe, Middle East & Africa

    Jun 2005 - May 2007
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  Piri reis university

  Apr 2014 - now

  Director of external relations and organizations

  Team of 4 direct reportsResponsibilities: Responsible from managing multiple priotiries and activities like internal & external visitors meetings, hosting periodic congress/conferences, Externally, communicate with the media and other interested parties to announce the Academic departments a positive image of the University and financial budget management

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  Piri reis üniversitesi

  Apr 2014 - now

  • Director of Corporate Communication at Piri Reis University

    Nov 2022 - now

  • Director of External Relations and Organizations at Piri Reis University

    Apr 2014 - now