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Santanu Achary

Santanu Achary

Service Engineer

Followers of Santanu Achary588 followers
location of Santanu AcharyMumbai, Maharashtra, India

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  • Timeline

  • About me

    Area Business Manager @ DishTV | Data Science | Ex- Reliance Jio | Ex-Videocon D2h | Ex- Reliance Bigtv I Ex - Tata Sky | Immediate Joiner

  • Education

    • Bharat Institute of Engineering & Technology Odisha

      2018 - 2020
      Diploma Electronic and Telecommunications A

    • Biju Patnaik University of Technology, Odisha

      2021 - 2024
      Bachelor of Engineering - BE Electrical, Electronics and Communications Engineering

      Pursuing

  • Experience

    • Tata Sky Ltd

      Oct 2006 - Nov 2007
      Service Engineer

      To Do Installation & Service Repair with in given time lineTo Look After MDU Installations & Service repair & health check up periodically To Look after VIP Installation & health checkup timely

    • Reliance Big TV

      Nov 2007 - Jan 2011
      After Sales Executive

      Look After Installation & Service Repair of Big Tv,Audit the Service Partner Performance & Stock Monthly Basis.Monitor Smooth & Hassle Free Customers Service Experiences.Ensure Training & Audit of Field Manpower Time to Time.To Ensure Installation & Service Repair to be Completed With Given SLA&TAT,Handel Service Center & monitor Their Day to Day Activity,Monthly Payout

    • Bharat Buisness Channel ltd

      Jan 2011 - Jul 2018

      Managing DSC Services Operation , Services Franchise, Direct Sales & Service Distribution, Management & Operations of 3p Menpower & Productivity , Revenue Collection from 3P Menpower , Retention , Technical Training of 3P Manpower ARPU Collection, Product Upgradation, New Accusations, Spare Part Billing , Stock Reconciliation, Material Management, Dealer Network , SSD Network Handling DSSD Team Handeling , Moden Trade , Premium Outlet Handeling

      • Area Service Manager

        Dec 2014 - Jul 2018

      • Area Head Service

        Jan 2011 - Dec 2014

    • LG India

      Jul 2019 - Jun 2021
      Service Center Manager

      Overall Responsibility of Service Centre HA & HE Product Day to Activities, Service KPI , Customer Satisfaction, Social Media Escalation, Moden Trade Delaler , Primium Outlet Handling, NSI Feedback,AMC , Digital TCR , Spare Parts Billing , Material Management , Manpower Handling , Depression, DOA , Technical Training

    • Jio

      Jun 2021 - Jan 2023
      Deputy Manager

      Responsible for Fiber Operation of the Jio Center , New Accusations, Installation & Service, Staff Super Vision, Training, OJT , Budy Ride , JPW Base Working Monitor, Customer Service Index , Social Media Escalation Handel , Installation Quality Audit , Revenue Generation

    • DishTV

      Jan 2023 - now

      Field Operations Manage | DTH Customer Retention | Service Operation | Handle DSC / DCC / Service Franchise | Revenue Collection & Spare Billing | ASE Charter | Customer Installation Quality Audit | Staff Super Vision| Training

      • Area Business Manager

        Jan 2024 - now

      • Field Operations Manager

        Jan 2023 - Jan 2024

  • Licenses & Certifications

    • SAP Certified Application Associate - SAP Business One Release 9.3

      Central Tool Room & Training Centre (MSME) Government of India
      Nov 2019

  • Honors & Awards

    • Awarded to Santanu Achary
      Certificate of Appreciation for Jodi No 01 Contest Dish Tv May 2023 Awarded for Jodi No 1 Contest for Greater Mumbai Circle
    • Awarded to Santanu Achary
      HOME CONNECT PERFORMANCE EXCELLENCE Reliance Jio Feb 2022 Mumbai State, Central Region In recognition of outstanding performance duringThe Month of February 2022