Experience

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  Hilton phuket arcadia resort & spa

  Feb 2015 - Aug 2015

  Guest relations officer - language specialist

  Biggest resorts in Thailand with nearly 700 rooms.

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  Intercontinental madrid

  Oct 2016 - Jan 2019

  Promoted as Front desk supervisor/Assistant Front Office Manager.

  • Assistant Front Office Manager

    Jun 2018 - Jan 2019

  • Front Desk & Club lounge Supervisor

    Oct 2016 - Jan 2019
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  Constance hotels, resorts and golf

  Feb 2019 - Feb 2020

  Guest relations manager

  Constance Ephelia Resort Seychelles - Largest resort in the Indian Ocean with 312 rooms. -Managed a team of 20 people and 8 different nationalities,-Excellence award certificate in Guest Satisfaction - Most mentioned in 2019 in Social Media.-Mentoring/cross training plan for each team member of the Guest Relation department for a future growth.-Cross-Exposure mainly in Rooms Division and Sales & Marketing. -Resolved our guest concerns and complaints speedily and efficiently; ensured to complete guests' satisfaction. Show less

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  Partoo

  Apr 2021 - Mar 2022

  In charge of the opening of the LATAM market in the company (México, Colombia, Chile, Perú and Ecuador) Start-up developing innovative solutions in order to help points of sale (independent businesses and brands) to improve their online visibility, generate in-store traffic and interact better with their clients thanks to online reviews.

  • Sales Business Development Specialist

    Apr 2021 - Mar 2022

  • International Business Development Specialist

    Apr 2021 - Feb 2022
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  Groupon

  Mar 2022 - Sept 2022

  Account executive

  -Online Marketing Consultant-Studying different companies profiles and operations to understand its marketing needs.-Conducting marketing research to identify industry trends and commercial opportunities. -Create marketing campaigns to help the online visibility of companies in social media & our platform

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  Ihg hotels & resorts

  Sept 2022 - Apr 2024

  Sales and events coordinator
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  Intercontinental madrid

  Apr 2024 - now

  Luxury and lifestyle sales manager

  -Responsible of International Sales.-Management of preferred accounts such as Virtuoso, Signature, Travel Leaders, IHG Luxury & Lifestyle, AMEX Hotel Collection, among others.- In charge of Entertainment, Sports and airlines segments to increase the revenue and open new business.-Maximize opportunities with Leisure Groups.-Champion in the Sales and Marketing Department for the results of Guest Satisfaction Index in the hotel.