Experience

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  Phonemedia

  Dec 2007 - Dec 2009

  Telemarketer & customer service

  - Demonstrated excellent customer service skills while providing support to clients in the US, handling orders, resolving claims, and updating customer data in the system- Utilized strong cold calling and telesales skills to promote and sell Italian wine and foods to customers in the UK market, resulting in increased sales and revenue for the company- Collaborated effectively with the shipping department to ensure timely delivery of orders- Consistently met or exceeded performance metrics, including call volume, sales targets, and customer satisfaction ratings- Developed and refined skills in active listening, objection handling, and relationship building to better serve customer needs and drive business growth. Show less

• 

  Dhl

  Apr 2010 - Oct 2012

  Office clerk

  - Entered and processed data for CEE and extra CEE express shipments with a high degree of accuracy- Checked and ensured compliance of necessary export documentation- Worked closely with the operations team for seamless coordination of shipments- Contributed to the development of new processes and procedures to improve efficiency

• 

  Logisteed europe b.v.

  Nov 2012 - Jul 2018

  - Coordinated inbound and outbound operations, managed daily inventory checks, and resolved discrepancies to ensure accurate stock levels.- Reported on key performance indicators and managed returns and damaged goods, including coordinating with transporters, agents, and customers.- Led a team of four warehouse staff, ensuring efficient daily pick-and-pack operations.- Organized shipments via truck, air, and sea, including deliveries for exhibitions, and ensured timely and cost-effective transportation.- Mediated conflicts between various parties, such as customers, transporters, and agents, to ensure smooth operations and timely deliveries.- Assisted in evaluating potential new suppliers and handled monthly invoicing for distribution, warehousing, and storage for the company's main customer. Show less - Coordinated air, sea, and land shipments to destinations within and outside the CEE region, including the Far East, USA, and Mexico. Successfully managed shipments of various types of goods, including fragile and hazardous materials, ensuring timely delivery while maintaining strict adherence to regulatory requirements.- Prepared and provided quotations to customers, ensuring cost-effectiveness and accuracy. Developed and implemented pricing strategies that effectively balanced profitability and customer satisfaction.- Maintained regular communication with agents, transporters, and customers to ensure timely and efficient delivery. Built strong working relationships with key stakeholders, earning a reputation for exceptional communication and collaboration.- Managed booking requests and provided customer service, addressing any concerns or issues that arose. Proactively identified potential issues and resolved them before they impacted customer satisfaction.- Processed invoices and maintained accurate archives for easy access and reference. Implemented efficient systems for tracking and organizing data, streamlining invoicing processes and improving productivity.- Handled key accounts for a major Japanese customer, a worldwide cosmetics brand. Successfully managed complex logistics for product launches, maintaining strict timelines and quality standards. Developed a deep understanding of customer needs and preferences, allowing for personalized service that exceeded expectations. Show less

  • Inside Operations Coordinator

    Oct 2017 - Jul 2018

  • Export Operations Coordinator

    Nov 2012 - Jul 2018
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  Fruity line

  Jul 2018 - Nov 2019

  Inside sales and customer service representative

  - Provided exceptional support to customers, handling inquiries and resolving quality and logistics claims.- Conducted thorough investigations to gather accurate information on new projects, customers, products, and labels, and completed internal forms accordingly.- Coordinated customers' projects, ensuring that all requirements were met and the target launching date was achieved.- Collaborated with various internal departments to ensure that inquiries were applicable and feasible.- Developed customized processes and structures to meet the specific needs of individual accounts.- Analyzed turnover and prepared detailed reports for management.- Traveled internationally to visit customers and participate in exhibitions and conventions, building and strengthening relationships with key stakeholders. Show less

• 

  Freelance

  Nov 2019 - Jun 2020

  Sabbatical leave

  During my sabbatical leave, I took the opportunity to focus on my personal growth and development. I spent time building self-awareness and exploring new interests, hobbies, and activities that helped me recharge my strength and energy. This break allowed me to step back from my professional responsibilities and gain a fresh perspective on my career goals and aspirations.

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  Ōura

  Jul 2020 - now

  - Developed and executed weekly manufacturing plans based on demand and forecast, optimizing production to meet customer needs while leveraging available capacities at factories.- Ensured global product availability by closely monitoring inventory levels and implementing timely replenishment strategies.- Created emergency plans and contingency procedures to address unforeseen events, minimizing disruption to operations and ensuring customer satisfaction.- Identified areas for process improvement and implemented solutions to increase efficiency, reduce costs, and enhance quality.- Collaborated with software developers to design and implement new features in the company's ERP system, optimizing logistics workflows and enhancing data accuracy.- Maintained deep knowledge of the company's ERP settings and API integrations with fulfillment centers, providing technical support and troubleshooting as needed.- Played a key role in cross-functional projects, working closely with teams from sales, marketing, and other departments to drive business success.- Acted as a liaison between logistics and other departments, listening to their needs and finding solutions that align with logistics goals.- Approved and monitored purchase invoices, ensuring compliance with company policies and promoting cost optimization initiatives. Show less - Coordinated logistics service providers to ensure timely delivery of goods, managing complex delivery schedules and optimizing routes to reduce costs and improve efficiency.- Maintained inventory control, optimizing stock levels to meet demand and ensure the availability of materials and products.- Managed material planning and purchasing, working closely with suppliers to source the best quality materials at the most competitive prices.- Handled reporting and discrepancies, ensuring that any issues were resolved quickly and efficiently and that customers were kept informed.- Contributed to the development of innovative solutions to complex logistics challenges, resulting in streamlined processes, improved delivery times, and enhanced inventory control. Show less

  • Logistics Manager

    Apr 2024 - now

  • Logistics Specialist

    Jun 2022 - Apr 2024

  • Logistics Coordinator

    Jul 2020 - Dec 2022