Experience

• 

  Rwanda events ltd

  Jan 2012 - Sept 2015

  Team leader protocol

  - Liaised with clients to find out their event requirements and communicate with team members to ensure events run smoothly and as planned.- Developed and implemented policies and strategies related to conference management.- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.- Led a team of 15 members while providing exceptional customer service of successful events.

• 

  Rura

  Jun 2015 - Dec 2015

  It support assistant

  Trainee program in the Information System department:- Talking to computer users to determine the nature of problems- Installing and configuring computer hardware, software, networks, printers and scanners- Determine network and system requirements- Install and support LANs, WANs, network segments, Internet, and intranet systemsGained experience :- Risk analysis- User support- Good Listening- Interpersonal and communication skills

• 

  Igihe ltd

  Aug 2015 - Nov 2015

  Editorial secretary

  - Day to day follow up of reporters- Social media management

• 

  Radisson blu hotel kigali

  May 2016 - Sept 2021

  Bms supervisor

  - Provided automated control engineering in all facilities of the infrastructure and automated systems.- Drove operational improvements in schedules resulting in savings & improved profit margins on energy consumption costs.- Created planned & curative maintenance plans.- Lead a team of engineers for the smooth operation & maintenance of the electronic control of building services systems.

• 

  Tek experts

  Sept 2021 - now

  • Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue• Apply technical knowledge relevant to the solution using technical documentation and guidance from team members, technical leads, and subject matter experts to research and identify appropriate remediation steps• Escalate complex or atypical cases to higher-level technical support as needed• Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases• Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes عرض أقل

  • Customer Support Manager

    Nov 2022 - now

  • Customer Technical Support Engineer

    Sept 2021 - Nov 2022