Experience

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  Lighthouse md

  Jul 2001 - Jul 2005

  Assistant department manager & senior account manager

  Assisted Department Manager in managing physician practices and specialty groups. Organized and delegated work to the department and worked closely with practice management staff and physicians directly. Responsible for generating month-end reports and attended meetings with physician practices to discuss A/R, denial trends, patient issues and problem areas. Extensive medical billing, operational and personnel management. Responsible for the day to day workload for a given doctor or group of doctors. Responsible for training and educating new Billing Associates and office staff. Show less

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  Interbay funding, llc

  Jul 2005 - Apr 2008

  Office administrator/special projects coordinator

  Provided direct assistance to the Branch Manager and branch departments in researching, coordinating and implementing a variety of projects and initiatives. Developed periodic performance reports that quantified the effectiveness of initiatives. Worked to address organization-wide issues. Assisted with ad hoc facilities management issues and acted as a liaison between the branch and building manager. Worked with HR on safety committee issues. Assisted in assessing the needs of employees and departments as they related to equipment, software and training, including PC training for new hires. Worked cooperatively with all departments to provide quality internal and external customer service. Assisted department managers in research projects, report design and implementation of initiatives, such as phone reporting, and month-end sales reports. Show less

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  Cardiovascular associates of ri

  Jun 2008 - Jul 2010

  Assistant billing associate

  Assisted Billing Supervisor submit clean claims electronically to various insurance companies. Collected, posted and managed payments from insurance companies; prepared daily deposits. Corrected and resubmitted claims to third party payers. Provided financial, clerical and administrative services to ensure efficient, timely and accurate payments on Accounts/Receivable. Answered questions from patients, clerical staff and insurance companies. Identified and resolved patient billing complaints and established budget payment plans. Followed and reported status of delinquent accounts to collection agency. All while maintaining strict confidentiality and adhering to all HIPAA guidelines and or regulations. Show less

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  Lifespan corporate services

  Jul 2010 - now

  Use knowledge of all aspects of third party billing to provide the ultimate in care, courtesy and service to all internal and external to our organization. Work with IS to develop Epic workflows, assigning work to teams, assisting teams in prioritizing and altering their daily routine to complete work as well as train and re-train staff to insure efficiency and productivity. Participate in many peer to peer forums to assist in efficiency across the Lifespan systems. Point person for the billing team in an effort to put forth a successful operation of billing department functions. Perform a variety of duties related to analysis, reconciliation, generation, and/or oversight of month-end close, month-end and other adhoc reporting, system management, collections file maintenance, refund coordination, practice outreach and training, internal on-boarding, Medical Practice Billing policy and procedures, and operational trending. Epic Self-pay Readiness Owner and Epic Resolute Professional Billing Super User. Show less Performed billing/clerical duties necessary to ensure accurate management of client's account receivables. Responsible for daily maintenance and reporting of billing system, posting charges/payments, submitting insurance claims/patient statements, investigating denials from third party payers and resolve patient/client billing inquiries. Met or had conference calls with physicians/practices on a regular basis. Assisted Director and Billing Manager in preparing adhoc reports that helped manage accounts receivables/payable. Assisted staff with internal IT questions and or issues. Worked directly with Greenway to enhance and or update billing systems. Epic Self-pay Readiness Owner. Show less

  • A/R Operations Analyst

    Apr 2014 - now

  • Billing Specialist

    Jul 2010 - Apr 2014