Experience

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  Teenstuff magazine

  Aug 2005 - Jun 2006

  Editor

  Overseeing the layout, appearance and content of feature articles;generating ideas for features with writing staff;commissioning articles from freelance and in-house writers;managing writing staff and freelance feature writers;editing and re-writing articles, some of which may be rejected or returned to the writer for revision;overseeing artwork, design and photography for the features section of the magazine;attending photo shoots;organising meetings with writers and artists to discuss ideas for artwork, layout and features;negotiating payments with freelance writers;understanding and complying with media law and industry ethical guidelines;selecting feature articles for each issue;sending out briefs to writers, which can include word count, deadline, fee and writing style;proofreading all pages before going to press;raising the profile of the magazine;networking with others at industry events;assisting other staff to meet their deadlines. Show less

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  Vodafone egypt

  Jan 2008 - Jul 2019

  • Make sure that we communicate all brand essence message and ensure delivery to our customers as well as ensure the understanding of our customers concerning brand messages through planning of appropriate cascading methods.• Ensure the proper engagement of Vodafone’s customer in relation to the company’s objectives and deliverables through the different social media channels.• Develop and execute detailed and innovative consumer focused programs to build up a vibrant community and engage prospective and existing users on social media networks, forums & online communities.• Create viral online content and run special campaigns such as contests and online events for the community.• Listen and participate to online conversations. Facilitate consumer relationship in social media.• Regularly feedback insights gained from social media monitoring into the Marketing and Editorial teams, to help them evolve their strategies in a timely fashion.• Achieve Vodafone customer satisfaction by continuously developing and enhancing the online customer experience• Liaise with Vodafone Group and service model knowledge sharing and transfer of best practices and customer experience model Show less

  • Social Media Specialist Analyst

    Apr 2013 - Jul 2019

  • Business Solutions Support Senior Representative

    Nov 2009 - Apr 2013

  • Customer Care Premium Senior Representative

    Jan 2008 - Dec 2010
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  Vodafone

  Mar 2010 - Feb 2011

  Training and development specialist

  Identifying training and development needs within an organisation through job analysis, appraisal schemes and regular consultation with business managers and human resources departments;designing and expanding training and development programmes based on both the organisation's and the individual's needs;considering the costs of planned programmes and keeping within budgets as assessing the return on investment of any training or development programme is becoming increasingly important;working in a team to produce programmes that are satisfactory to all relevant parties in an organisation, such as line managers, accountants and senior managers at board level;developing effective induction programmes;conducting appraisals;devising individual learning plans;producing training materials for in-house courses;managing the delivery of training and development programmes and, in a more senior role, devising a training strategy for the organisation;monitoring and reviewing the progress of trainees through questionnaires and discussions with managers;ensuring that statutory training requirements are met;evaluating training and development programmes;amending and revising programmes as necessary, in order to adapt to changes occurring in the work environment;helping line managers and trainers solve specific training problems, either on a one-to-one basis or in groups;keeping up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses;having an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages;researching new technologies and methodologies in workplace learning and presenting this research. Show less

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  Mobile quick mart. l.l.c

  Jul 2019 - now

  Retail manager

  Organize all store operations and allocate responsibilities to personnelSupervise and guide staff towards maximum performancePrepare and control the store’s budget aiming for minimum expenditure and efficiencyMonitor stock levels and purchases and ensure they stay within budgetDeal with complaints from customers to maintain the store’s reputationInspect the areas in the store and resolve any issues that might arisePlan and oversee in-store promotional events or displaysKeep abreast of market trends to determine the need for improvements in the storeAnalyze sales and revenue reports and make forecastsEnsure the store fulfils all legal health and safety guidelines Show less