Experience

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  Adult learning centre

  Jan 2011 - May 2011

  Ict technical supporter (voluntary)

  I volunteered to assist with ICT technical support in the Tonbridge adult learning centre where I advised adults of all ages (mainly the elderly) with computer use.

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  Longbarn camp (scripture union organisation)

  Jul 2012 - Jul 2014

  Residential children's holiday worker (voluntary)

  • Volunteered to work with 52 children attending a summer camp where I was personally responsible for the welfare of 8 of them.• Roles included: catering, supervising, activity organisation and management, team work with other leaders, skills development, entertainment and team building.

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  Weald of kent grammar school

  Feb 2013 - Feb 2013

  Teaching in ghana

  • Planned and taught English lessons to young children within Ghanaian schools.• Fundraised for two Ghanaian schools and helped to paint them whilst there.

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  Status appointments ltd

  Jun 2015 - Jun 2016

  Agency worker

  • Involved being employed at several different catering establishments as front of house staff. • On occasions the role involved being a kitchen porter as well as an event marshal. • Able to adapt to new workplace environments and staff per role.

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  The snail restaurant

  Jun 2015 - Jun 2016

  Waitressing

  • Duties included: till use, processing orders and payments. Role developed my customer service, organisation, teamwork and communication skills.• Worked under pressure frequently including serving over 150 people using equipment and tills with little training.

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  One warwick park

  Jul 2016 - Sept 2017

  Front of house

  • Delivered events for clients including wedding fares, business parties and social functions.• Managed new members of staff at events, ensuring that clients were well accommodated.• Asked to work full-time after a couple of weeks due to my ability to think on my feet being a fast learner.

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  Dolphin pacific diving ltd

  Sept 2017 - Oct 2017

  Whale swim assistant volunteer

  • Volunteered in order to help groups of tourists swim in the ocean with Humpback whales.• Worked with other team members to deliver an excellent and safe customer experience.• Helped to ensure that customers enjoyed their experience by maintaining high morale and making sure the company provided service excellence in a highly dynamic environment.

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  Capita

  Dec 2017 - Mar 2018

  Project support consultant

  • Reviewed written contributions from European Road Authorities on behalf of Highways England and reports on ITS Deployment in order to prepare them for submission.• Completed training in Information Security Awareness, Data Protection Awareness, Financial Crime, Diversity, Safety, Health and Environment for Employees.

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  Colliers international

  Mar 2018 - Aug 2020

  • Business rates agent managing 20,000+ property hereditament accounts in the UK and Ireland for a variety of clients, including the world largest provider of flexible office workspace.• Responsible for managing client’s agent-controlled bank accounts, producing funding requests and upkeep of the ‘Riverlake’ property management database.• Ensures monthly rate payments of circa £10 million are processed on time and that refunds of similar amounts are received, reconciled and returned.• Responsible for negotiating with local authorities, ensuring that funds are correctly allocated, rate reductions are applied for and that notices of enforcement are prevented and removed.• Acted as team manager during the start-up of the department’s largest client to date. This involved ensuring that key client savings materialised and that expectations were managed by communicating effectively with stakeholders, including the clients UK CFO. Show less

  • Rate Account Manager

    Jan 2020 - Aug 2020

  • Rate Account Assistant

    Mar 2018 - Jan 2020
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  Daniel watney llp

  Aug 2020 - now

  • Surveyor & Rates Manager

    Nov 2024 - now

  • Business Rates Account Manager

    Aug 2020 - Dec 2024