Experience

• 

  National city bank

  May 2008 - Dec 2008

  Financial specialist

  Worked as a telemarketer, basically, selling bank products to current National City customers in an outbound call center. Taught me good time management, and multitasking skills.

• 

  Allegra print & imaging

  Jan 2009 - Aug 2009

  Outside sales representative

  Sold a variety of print and marketing products to small businesses in the Kalamazoo area to companies that I prospected and contacted for sales meetings. Other duties included general customer service tasks such as answering phones, assist in front counter duties, and accept payments.

• 

  Greater kalamazoo association of realtors

  Aug 2009 - Jul 2010

  Director of marketing & membership

  Worked within budget to control marketing efforts for non-profit Associatoin. Duties included, but were not limited to flyer and advertisement creation, website management, social media efforts and mass communication.

• 

  Stryker

  Jan 2011 - now

  Stryker Field Service serves on the front line of customer interactions after a ProCare agreement is agreed to and executed. The team will proactively schedule Preventative Maintenance visits and respond within agreed upon Service Levels to customers who experience a broken device. As a leader on this team, my responsibilities include:* To oversee a team of 11 Field Service Technicians* Monthly 1:1 meetings to focus on employee development* Completion of multiple reviews for all employees throughout the year* Escalations as necessary* Monitor workload for employees and reassess as necessary to ensure world class service delivery* Cross-functional partnerships with various aspects of Stryker business* Report Key Performance Metrics as necessary to leadership Show less Worked with Stryker Sales Professionals to better position and sell our ProCare offering. ProCare is a commitment between Stryker and the customer to ensure the equipment functions at optimal performance. Tasks routinely completed in this role:* Contract generation* Return on Investment (ROI) analysis* Renewal and Sales Opportunity notifications* Strategy calls with Stryker Sales Professionals and customers* Cross-functional partnerships with various teams* Alignment with other Stryker Business Units to broaden scope of ProCare offering. Show less Stryker Flex Financial provides customers with an alternative to cash purchases when supplying their hospital. Our main objective is to assist customers meet both their clinical and financial objectives by offering many sorts of programs. We offer the traditional lease programs that all lending sources offer, but also have a focus on unique programs, such as agreements tied to usage of disposable products, that differentiate us from a bank.As an Asset Management specialist, my focus is on the End of Term activities for all agreements. Customers have the option to purchase or return the equipment when the lease matures, and I coordinate those activities. My main points of responsibility are: * Main point of contact with all lenders regarding End of Term * Complete reconciliations with our billing partner * Coordinate division repurchase for off lease equipment * Monthly End of Term notifications to the sales force and to customers * Facilitate payments to the lenders for repurchased equipment. * Collect information from multiple sources (internal and external) to formulate plan for deals that have reached maturity. Show less In this role, I challenged myself to learn as much about Stryker as I could and to build great relationships within the company. The position strengthened my ability to multi-task and work within tight deadlines. Responsibilities in this role included:- Answering inbound phone calls and emails- Routinely talking to unhappy customers and sales reps dealing with broken products- Basic troubleshooting devices that could only be repaired in the field- Working with multiple computer systems and screens simultaneously while talking on the phoneThrough the relationships built and great performance, I was asked to assist with program and collateral creation as the business was changing the method behind repair pricing. Show less

  • Brand Manager

    Jun 2024 - now

  • Associate Manager - Field Service

    Jan 2021 - now

  • Associate Manager - ProCare

    Jan 2020 - Dec 2020

  • ProCare Client Specialist

    Jan 2019 - Dec 2019

  • Asset Management Specialist

    Apr 2016 - Dec 2018

  • ProCare Sales Ops Specialist

    Sept 2013 - Apr 2016

  • Service Call Center Supervisor

    Mar 2012 - Sept 2013

  • Customer Service Representative

    Jan 2011 - Feb 2012