Experience

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  Anchor abodes

  Jul 2019 - Mar 2020

  Operations associate

  • Australian Based Company where they offer home away from home accommodations. We are off-shore based company handling 23 units and properties which are listed through different online travel agency such as Airbnb, Booking.com, Agoda, Expedia, Qantas and more.• Manages all booking reservations, service deliveries, maintenance support, payment and refunds process.• Experience in MS Word, MS Excel, Airbnb, Booking.com, Qantas and Transferwise.

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  Driveyello

  May 2020 - Mar 2022

  Customer service representative

  • An Australian Based Company Technology platform that helps businesses provide a last mile delivery service to their customers. Businesses can choose to use the Yello platform to either manage their own fleet or book a crowdsourced courier for a shift or a single delivery.• Handling tickets in Zendesk and Intercom.• Assist in outbound and inbound calls.• Be of service to all incoming chats real time and serve our clients, customers and drivers.• Provide resolution to given investigation tasks.• Knowledge in using Zendesk, Intercom, Hubspot, Asana, BambooHR, Slack and Trainual.• Ranked Number 1 overall for the whole year of 2020 in our Customer Support team. Show less

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  Jll

  Aug 2022 - Apr 2024

  • Ensuring a positive and professional client service experience.• Managing client inquiries via phone, email, or via live chat.• Directing client complaints or complex queries to relevant departments in a timely manner.• Expediting serious issues to management toward prompt resolution.• Building positive client relations by checking in regularly and following up on active processes.• Manage day-to-day office operations.• Facilitate information flow between clients, property managers and valuers.• Ensure in compliance with company polices and procedures. Show less • Reviewing, interpreting and abstracting information from lease documents (e.g., leases, renewals/extensions, amendments, transfers (e.g., assignments, subleases)) for commercial (office, industrial, retail) and residential properties• Inputting lease data in company specific property management/accounting and database programs within acceptable timeframes and in accordance with corporate best practice policies and procedures to ensure integrity of lease information for internal and external users• Tracking and maintaining critical dates• Maintaining integrity and quality of lease information in database programs on a regular basis through performance of ongoing reviews/audits of lease data• Special projects as assigned by management Show less • This role is a mixture of customer service and administrative, system-driven tasks• Actively contribute to business success by maintaining expected performance standards• Responsible for effectively using the system and ensuring timely and efficient completion of requests in accordance with the customers' requirements• Document review, including collation, distribution and filing according to policies and procedures• Handle queries from customers, clients and engineers related to outstanding and ongoing requests• Liaise with different internal and external groups through e-mail and phone calls• Assist and support customers, clients and stakeholders in the logical troubleshooting of workflow issues impacting their requests• Maintain a collaborative relationship within the team• Provide recommendations for continuous improvement Show less

  • Client Service Coordinator

    Jan 2023 - Apr 2024

  • Lease Abstraction Analyst

    Sept 2022 - Dec 2022

  • Operations Support Analyst

    Aug 2022 - Sept 2022
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  Arcadis

  Apr 2024 - now

  Business executive assistant

  • Support the Country Director primarily and provide additional support to executive team members, as directed, to ensure that company goals and objectives are accomplished and that operations run efficiently.• Provide administrative support, manage information, facilitate communication and contribute to overall efficiency of business operations in various areas like Operations, Sales, Marketing and other Non-Project tasks.• Maintain and refine internal processes that support high-ranking executives company wide, and coordinate internal and external resources to expedite workflows.• Manage communication with employees by liaising with internal and external executives on various projects and tasks.• Plan and orchestrate work to ensure that senior executives’ priorities are met, organizational goals are achieved, and best practices are upheld.• Acting as the point of contact among executives, employees, clients and other external partners.• Manage information flow in a timely and accurate manner.• Manage country director’s calendars and set up meetings.• Arrange and organize events, meetings and trainings.• Collaborate with other executives and directors with their business needs. Show less