Tribeni Pankaj Verma , PRINCE2, ITIL

Experience

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  CF India Pvt Ltd

  Sept 2003 - Oct 2005

  Software Engineer

  · Study and analysis of Requirements. Analysis of flow using activity diagrams. Design of the architecture and data flow. Database design and GUI design. Coding and testing of the modules.· Writing Context Sensitive Help sub-system.· Integrating all modules and delivering the product as per the schedule.· Implementation to the client place.

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  Wipro

  Feb 2006 - Jun 2012

  · Experience in managing AD, AM and Production Support Projects & leading a team between 5-25 members with multiple vendors and technologies in both onshore and offshore.· Has been instrumental in setting up and managing the entire Shared services setup for one of the leading bank in UK which includes multiple applications of various technologies.· Roles/responsibilities mainly include requirement gathering, high & level designing, client interaction, onsite coordination, estimations, technical lead.· Has contributed in design, development, integration, testing, support and maintenance of software applications using various software tools and utilities. · Is responsible for driving Operational excellence and facilitating all new joinees with the appropriate technical, analytical and communication training.· Has undergone intensive training in management (PRINCE2, PM Academy, Accelerate Program, Future Manager program, Emerging leadership program) & technical areas (Java certifications, EMP SMARTS Administrator certification) and is well-versed in quality processes (Like CMM-I, ITIL) Show less  My role was onshore Integration Lead for whole Workflow and Mail Platform involving customer’s SME, vendors and other partners. Initial Estimates and planning submission for Initial Business Case for Integration Projects and getting agreement on the cost, schedule and effort with Customer's CIO PM. Total budget around GBP 2 million. SOW and other work orders approvals for vendors involved - IBM, DST, ASG, PEGA, Wipro and TCS. Project Management throughout Design, Build, Test and Release Phase and contribute towards Integration Program Management. Change Management procedures with Integration Assurance Board Working with several other PM’s across vendors for Integration testing for upstream and downstream applications Daily and Weekly Reports submission the Integration Assurance Board with regular Project update meeting Integration Demand and Supply and offshore and onshore ramp up and down. Handing over Projects to AM i.e. Support team post Warranty completion. Show less  Responsible to generate new business opportunities for service assurance domain (SMARTS) within C&W for Wipro. Responsible to define requirements in discussion with all Key Users from various business groups.  Configure and instantiate a SMARTS Adapter Platform Server (an Open Integrator in old fashioned terms) on each of the physical servers that run SCB domain managers, connecting the one Adapter Platform Server to all the SCB domain managers on that server Configure and instantiate a SMARTS Syslog Adapter for each SCB domain, connecting each one to the Adapter Platform Server on the server on which it's running Deploy the SCB Syslog rule set with each Syslog Adapter Connect each of the new Adapter Platform Servers to the local SAM on that server - this will automatically forward the new Syslog notifications to the VCMS top level SAM where they will be visible to the end user Produce reference/Training documents like Technical Guide, User Guide, Configuration and data capture documents, Deployment Guide for UKAS team to support the SCB Smarts/Syslog improvements Provided Installation and Configuration Training for C&W UKAS team, for deployment into the server in future I was also responsible to handle the entire production environment (Live/Standby).  I was also responsible to write C&W specific ASL, perl scripts for maintaining live/standby production servers. Show less  I was part of Monitoring Desktop Delivery team who successfully delivered the OSS Pilot delivery which was the first release of the project to NOKIA’s end customer - Orange, UK I was involved in design, development and testing of several modules for Monitoring Desktop on Nokia Netact. Plug-in development for ALu ASAM 5.x release 60 Developed FM Alarm List Filtering Tools  I was also involved in client co-ordination at customer location Düsseldorf, Germany as onsite coordinator Show less

  • Project Manager

    Jun 2010 - Jun 2012

  • Lead

    Jun 2008 - May 2010

  • Lead

    Apr 2007 - May 2008

  • Senior Software Engineer

    Feb 2006 - Mar 2007
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  Aveksa

  Jul 2012 - Nov 2012

  Technical Project Manager

   Overall in charge of product support team from offshore.  Managing and prioritizing the product enhancement backlog and responding to customer product enhancement requests in a timely fashion. Act as a first point of contact for product related inquiries and work with other business functions to address questions/issues that may arise. Oversee integrated performance measures for the clients for both Waltham, US & Bangalore, India team through KPI and other business goals and manage all processes for consistent achievement of those defined measures.  Manage partner relationship, manage partner escalations and understand end client’s needs to support partners in delivering superior customer and client experience. To identify and highlight best practices in support team for case handling and customer interaction. Handling customer calls, web submissions and e-mails regarding technical issues for all Aveksa software products. Logging, tracking, and managing calls entered into Salesforce.com database, and ensuring that these calls are updated and closed in a timely manner. Prepare weekly, monthly reports and share it with the internal stakeholders, management and client teams on regular basis. Responsible to lead and mentor team members to achieve personal career and developmental goals by monitoring goal and performance measurements Show less

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  MetricStream

  Jan 2013 - Jan 2021

  - Consulting with clients about their business/technical needs & analyzing their existing & proposed foundation data, replenishment, pricing & distribution software systems.- Collaboration with internal and external stakeholders to set business goals and manage account revenue/P&L. - End-to-end program planning and implementation from scope management, to activity sequencing, effort & cost estimation to quality management in adherence to guidelines and norms.- Delivering & implementing new/customized products according to best practice methodology including multiple stakeholders (Vendors).- Directing software development activities for Business Process Mapping of the client and identifying core / critical system / processes and priorities.- Executing project strategy in given time frame, strategizing long term project directions for achieving the objectives. - Proactively identifying areas of concern and taking corrective / preventive actions & suggesting solutions. - Conceptualizing project execution plans after discussion with clients, gathering requirements and preparing Functional Requirement and Specifications and System Requirement Specifications. Show less • Acting as a first point of contact for MSI, provided solutions to customer based on their business challenges and requirements. • Responsible for initial estimates, planning submissions for Initial Business Case for projects and getting agreement on the cost, schedule and effort with customer.• Delivering & implementing of new/customized products according to best practice methodology by proactively identifying areas of concern and taking corrective / preventive actions & suggesting solutions.• Preparing weekly, monthly reports and share it with the internal stakeholders, management and client teams on regular basis.• Project Management throughout Design, Build, Test and Release Phase and contributing towards Integration Program Management.• Responsible for leading and mentoring team members to achieve personal career and developmental goals by monitoring goal and performance measurements. • Worked with Major Clients like Barclay Bank, CLS Bank, Styrolution, Changi Airport Group, Shangri-La, Asian Paints, Apollo Hospitals, BetFair, LION and many more. Show less

  • Associate Director (Global Services - Delivery, Project, Program Management)

    Jul 2019 - Jan 2021

  • Cluster Head (Global Services – Delivery Management)

    Apr 2018 - Jun 2019

  • Sr. Delivery Manager

    Apr 2016 - Mar 2018

  • Delivery Manager

    Apr 2014 - Mar 2016

  • Solution Manager

    Jan 2013 - Mar 2014
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  Standard Chartered

  Jan 2021 - now

  Associate Vice President (Program Management)

  - Responsible for collaboratively working with business stakeholders as the first point of contact for all business requirements. - Responsible for End-2-End implementation of strategic operations risk platform. - SPOC for upstream and downstream applications linked to OREP platform including Regulatory reporting. - Grow practice while managing business expectations and ensuring a long-term growth trajectory. - Managing multiple cross-skilled teams across geography. - Review opportunity for process enhancements. - Ensure that necessary artifacts, tools, processes and documents are maintained by team. - Monitor key performance indicators (PKIs) and provide appropriate reporting to business and leadership. - End-to-End program planning and implementation from scope management to activity sequencing, effort & cost estimation to quality management in adherence to guidelines and norms. - Collaboration with internal and external stakeholders to set business goals and manage account revenue/P&L. Show less