Ann-Marie Guyot

Experience

• 

  Seattle Department of Transportation

  Jan 2007 - Jan 2013

  Supervision of Admin Support Staff; QA/QC of billable time entry and adherence to business policies and processes in support of major permitting; training and develop basic and work group specific curricula for employees to use Hansen 7 permitting system; coordinate updating and posting of work group job guides to Division SharePoint site. Administrative support

  • Admin Spec III

    Jan 2011 - Jan 2013

  • Admin Spec II

    Jan 2007 - Jan 2011
• 

  Seattle Department of Transportation

  Apr 2013 - Feb 2016

  Management Systems Analyst

  Document and diagram work flow and business processes; analyze work flow and audit for policy and process compliance; project coordination; organizational development; training coordination; space planning coordination; supervision of clerical support staff and youth interns

• 

  Seattle Department of Information Technology, General Government

  Mar 2016 - Apr 2018

  Business Analyst

  Process Mapping, Documentation and Analysis; Project Management; End User Acceptance Testing, Training and QA/QC

• 

  City of Seattle Department of Information Technology

  Apr 2018 - now

  Business Analyst

  •Responsible for identifying and recommending solutions to operational problems by implementing new software systems, integration of business processes into existing applications and the evaluation of workflow processes of the organization. •All business analyst activities related to Project Scoping & Documentation; Business Requirements Elicitation & Validation; Solution Development & Implementation, Release, User Acceptance and Experience Testing; Training & Training Documentation.•Support the four-pillar approach to business analysis, including completion of deliverables following the BABOK standards, developing organizational change management plans and deliverables following the Prosci® model and ACMP standard, identifying and developing performance metrics, and support continuous improvement objectives. Show less