Experience

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  Grainger

  Jun 2006 - Feb 2012

  Customer service associate

  • Produced and distributed updates related to quality assurance testing to supervisors• Maintained inventory accuracy through effective use of computerized scanning equipment and other inventory maintenance reports• Ensured purchase documents complied with established processes, policies and procedures and were recorded

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  Mcbride & mcbride p.c / day|crowley

  Jan 2011 - Jan 2012

  Legal office assistant

  • Tracked, filed and viewed important legal documents, trial analysis reports, files and billing statements on a daily basis, while organizing and managing sensitive files in an efficient manner, including complex litigation documentation • Acted as a liaison between attorneys and clients to ensure effective work flow processes• Managed attorney time tracking and expense reports as well as scheduling of appointments• Served as backup to other Assistants in the department• Drafted edited and proofed contracts and letters and prepared appropriate correspondence Show less

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  Robert half international

  Nov 2012 - Dec 2012

  Legal researcher

  Assisted supervisor in conducting research in samples and studies on PI law firms across the United States.

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  Wells fargo

  Nov 2012 - Mar 2016

  Equipment operator

  • Processed checks and credit card payments for business accounts, mortgage accounts, health insurance, and tax accounts• Maintained customer files and provided customers with backup documentation as requested in an orderly and thorough manner • Input incoming daily and monthly service transactions upon receipt• Corresponded with clients and bank personnel on various lockbox items• Provided leadership, training, and assistance to lower level employees• Provided notification to support areas relative to problems or issues which could cause delay in processing timelines. Show less

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  Paccar

  Jan 2013 - Apr 2014

  Distribution associate

  • Maintained zero safety hazards by maintaining a clean and safe ware environment• Commended for team oriented attitude, continued to improved efficiency and nearly 100% accuracy in picking and packing functions• Handled high value items with zero reports of damages or shortage of goods • Packed customer orders for shipment, ensuring that the correct number and type of product is loaded appropriately• Assisted in maintaining the security and safety of the environment

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  State board of pardons and paroles

  Apr 2014 - Feb 2015

  Parole officer

  • Interview prison inmates, their family members, former employees, and other community references to prepare background investigations to be used by the Board when making release decisions• Draft and submit select reports and maintain related investigative files and case records• Provides officers with verifiable and supportable documentation to assist in completion of reports and assist in identifying community resources to meet the special needs of offenders• Synthesize current and past criminal information on inmates from police and judicial sources into comprehensive legal reports which assist Board Members with parole decisions• Oversee and record collection of specimens for drug testing Show less

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  Federal bureau of investigation (fbi)

  Mar 2016 - Nov 2023

  • Diagnosed and resolved network issues by conducting over 100 CPU pings and providing hands-on network support, ensuring 99.9% network uptime and uninterrupted operations across multiple departments.• Led the deployment of Windows 11 OS upgrades for 1,500+ workstations across 20 FBI sites on Redstone Arsenal campus, achieving a 100% successful deployment rate with zero downtime during the upgrade process.• Utilized Microsoft tools (Excel, Power BI) to track and manage large-scale IT projects, improving project tracking efficiency by 80% and providing actionable insights that contributed to a 65% reduction in project completion times.• Configured and troubleshooted LAN/WAN infrastructure including routers, switches, firewalls, and access points, improving network performance and reducing connectivity issues by 75% across the organization.• Automated routine tasks and system administration using PowerShell scripting, increasing operational efficiency by 70% and reducing manual task completion time.• Provided Tier 1 and Tier 2 support through a help desk ticketing system, resolving 98% of tickets within SLA and ensuring high customer satisfaction across end-user technical support. Show less • Managed secure access to FBI facilities using automated systems like Velocity and Rack Protection System (RPS), ensuring compliance with security protocols and optimizing access efficiency for personnel.• Coordinated with government agencies and stakeholders to develop and implement public alert protocols, enhancing community safety and improving emergency response effectiveness.• Led the deployment of public alert systems, ensuring the timely dissemination of critical information during emergencies, significantly improving public awareness and response coordination.• Directed emergency response efforts during critical incidents, coordinating resources and personnel to mitigate risks, resolve challenges, and ensure rapid recovery, showcasing strong crisis management skills.• Developed and implemented SOPs for the Redstone Security Unit, streamlining access protocols and emergency response strategies, ensuring alignment with organizational goals and regulatory requirements. Show less • Analyzed and identified operational inefficiencies within the National Name Check Program (NNCP), providing strategic recommendations that led to a 70% improvement in processing efficiency and overall program effectiveness.• Developed and delivered high-impact presentations, reports, and briefings to senior stakeholders, clearly communicating analytical findings and actionable recommendations to support data-driven decision-making and enhance program performance.• Secured approval from program review authorities for comprehensive program plans, schedules, and resource allocations, ensuring alignment with technical, management, and regulatory objectives.• Collaborated with cross-functional teams, including Department of Justice representatives, to coordinate communications and actions on pending investigative matters, ensuring timely and compliant responses in alignment with organizational goals.• Conducted in-depth document reviews for FBI investigations, ensuring thorough evaluations of individuals' backgrounds and involvement in national security matters, leading to informed decisions on employment and security clearance.• Maintained confidentiality and integrity in handling sensitive information, safeguarding the identities of confidential informants and investigative techniques while adhering to the highest standards of security and discretion. Show less • Coordinated Operational Logistics: Directed the planning and coordination of logistical and operational strategies for surveillance missions, ensuring efficient resource deployment to meet operational goals while adhering to compliance standards.• Data Analysis & Reporting: Evaluated surveillance findings and evidence to support civil and administrative actions, providing data-driven recommendations and ensuring compliance with legal and regulatory frameworks. Effectively communicated critical issues and mitigation strategies to stakeholders.• Technical Support & Troubleshooting: Delivered expert technical assistance to surveillance system users, resolving complex system issues, maintaining operational integrity, and ensuring compliance with technical standards and security protocols.• Strategic Presentations & Stakeholder Engagement: Presented Electronic Surveillance (ELSUR) data at internal and external meetings, collaborating with executive management, supervisors, and staff to discuss key findings, resolve conflicts, and address risks while ensuring regulatory compliance.• Investigative Research & Intelligence Access: Utilized local and national intelligence databases for investigative purposes, ensuring thorough and accurate data retrieval in line with security policies, regulations, and compliance requirements.• Policy Analysis & Compliance Recommendations: Conducted comprehensive research on relevant policies, directives, and regulations, providing actionable recommendations for improving security measures and enhancing compliance with regulatory standards across surveillance operations. 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  • IT Specialist (Project Manager)

    May 2023 - Nov 2023

  • Security Specialist

    Feb 2021 - May 2023

  • Research Analyst

    Apr 2019 - Feb 2021

  • Surveillance Specialist

    Mar 2016 - Apr 2019
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  Georgia tech research institute

  Dec 2023 - Jul 2024

  Senior research security specialist

  • Implemented comprehensive security measures to ensure compliance with regulations governing the protection of classified data, including Top Secret Sensitive Compartmented Information (SCI), for GTRI research projects.• Led cross-functional teams in the secure tracking, transmission, and dissemination of Top-Secret information, ensuring projects met objectives on time, within budget, and in full compliance with security requirements.• Provided regular status updates on project planning and SCI program progress to executive leadership, ensuring transparency and alignment with strategic goals, while acting as the primary liaison with federal agencies.• Managed the nomination process for SCI clearance for Department of Defense (DOD) projects, conducting briefings and debriefings to ensure full compliance with security protocols and enhance stakeholder communication.• Certified in CompTIA Security+; demonstrated expertise in implementing and enforcing security protocols to safeguard organizational assets and mitigate operational risks.• Utilized advanced case management software (NBIS) to direct investigative personnel and streamline security clearance workflows, improving process efficiency and ensuring accuracy in compliance procedures. Show less

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  Insight global for microsoft

  Jul 2024 - now

  Incident manager

  • Led initiatives to enhance the performance, scalability, and reliability of cloud environments, collaborating with cross-functional teams to troubleshoot and optimize M365 services and infrastructure.• Delivered tailored presentations and communications to diverse audiences, fostering strong collaboration across departments to support business objectives.• Developed and implemented standardized procedures and automation, driving operational efficiency and optimizing cloud-based services across customer environments.• Managed continuous support and problem resolution across multiple shifts, maintaining high operational standards and minimizing service disruptions.• Defined and tracked key performance metrics, utilizing data-driven insights to refine processes and drive continuous improvement in service delivery. Show less