Experience

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  Apple

  Dec 2017 - Nov 2019

  Technical specialist

  Assisting customers with technical issues through troubleshooting/issuing repairsCreating repairs and taking detailed notes to ensure a complete solution for customer requestsProposed opportunities to create greater relationship with customers through business introductions, or prompting for educational sessions to help them get the most out of their product, and our servicesParticipate in daily discussions with teammates to ensure efficiency and accuracy of work flow

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  Amazon

  Nov 2019 - Jul 2020

  Catalog specialist

  Introduced a licensing program for vendors to administer health products on the Amazon websiteWorked closely with Risk Management team to implement a Vendor Qualification process for Amazons Professional Healthcare Program.Supported Vendor managers in tracking and documenting licenses while ensuring validity of all provided information.Consistently participated in group meetings to provide feedback and insight on how to efficiently onboard vendors.Assisted with website audits and rule reviews to filter out product on the Amazon catalog Show less

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  Cbre

  Mar 2021 - Jan 2022

  Project coordinator

  Administrator of company website, providing incoming and current Project Coordinators with access &resources.Revamped budgeting spreadsheets by automating fields within Excel to ensure key stakeholders were able to review project change orders more efficiently.Streamlined the onboarding process by creating new Power BI dashboards, managing access and updating training handbooks and documentation for system tools.

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  City of hope

  Mar 2022 - Oct 2022

  Project manager

  Primarily assigned to the Unified Communications project (upgrade campus-wide phone systems)Led a campus-wide phone system migration by consolidating employee rosters from directors and ambassadors and coordinating meetings to verify the accuracy of information resulting in a seamless transition without disrupting daily workflow.Managed project timelines by tracking project priority, assessing workflow constraints and reallocating resources as needed, ensuring that roadblocks are cleared and deadlines are met. Show less

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  Crown castle

  Oct 2023 - Mar 2024

  Project manager

  Oversaw all materials related work orders, to ensure proper construction of cell towersSpearheaded the creation of a centralized document repository by collaborating with cross-functional teams to obtain quotes, spec sheets and product orders granting ease of access and visibility across multiple teams.Acted as the main liaison between manufacturers and clients to ensure successful delivery of materials to Telecom clients by tracking and ordering materials via Excel.Produced warehouse inventory reconciliation reports by managing the IT and Warehouse teams to ensure accurate virtual and physical inventory, resulting in 25% less order processing errors Show less

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  Microsoft

  Aug 2024 - now

  Administrative assistant

  Lead the development and implementation of an inventory management system for over 500+ returned laptops and peripherals during a large-scale layoff rotation, ensuring accuracy and accountability.Designed and executed multiple tracking systems, including spreadsheets and ticketing workflows, to streamline inventory tracking, laptop re-use, and recycling processes.Independently managed the logistics of equipment labeling, organization, and categorization, optimizing operational efficiency and reducing processing time.Collaborated closely with leadership to create detailed reports and trackers, enabling data-driven decision-making for asset reallocation and recycling initiatives.Demonstrated exceptional organizational and time management skills by successfully delivering results in a high-pressure, fast-paced environment. Show less