Experience

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  Montana's bar and grill

  Jan 1998 - Jan 2005

  Multi unit agm (sports bar and grill)

  • • Worked for company off and on each time asked back to higher position • Assisted in opening of 2nd medium sized sports bar and grill with 200+ seating• Handled cash, daily reports, and assisted in back office accounting for two $1-$1.5 M establishments.• Planning/operating of large outdoor and weekly special events• Sales and Marketing /planning/set-up/operating private parties/catered buffets • Created companies start up SOP for Bartenders, Servers, and Greeters • Trained, supervised and managed 30 personnel in front of the house, bar, and kitchen• Responsible for training staff and updating Squirrel/Digital Dining POS Systems• Created SOP for weekly alcohol cost analysis• Addressed customer issues and maintained quality control• Working in kitchen wherever needed, overseeing proper food storage, prep, and service Show less

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  Professional school of bartending

  Jan 2002 - Jan 2003

  Instructor of mixology

  Instruction/training of all aspects of alcohol service to diverse groups students Preparing/delivering daily lectures and Training guidelinesProctors written and practical examinations

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  Events catering

  Jan 2003 - Jan 2004

  Multi unit operations manager (special events & banquets)

  • Managed daily operations of 7 separate special event high-end catering facilities with capacity of 200-650 each • Hiring, training, scheduling, developing multi-cultural front and back of house staff of 50+ • Performed weekly inventory and ordering of alcohol and bar supplies for all facilities• Insured quality of food and beverage service, prep, and cleanup• Managed on site execution of special events and insured overall client satisfaction

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  Windsor capital group, inc.

  Jan 2005 - Apr 2013

  Food and beverage director (hospitality)

  Hospitality & Culinary Management Labor / P&L Management Avendra contract/incentive programMulti-outlet Operations Management Creation of Budgets & Cost ReductionCustomer Service Excellence Menu Costing and Development Vendor Relations/Inventory Management Training/Managing of Line Employees and Assistant Managers Safety/Sanitation/Quality Controls In House Marketing & Sales Front- & Back-of-House OperationsRun all Aspects of Corporate Meetings & Social Catered Events• Have personally managed 3000+ corporate meetings and special events with 100% success rate and 100% end of event customer satisfaction.• Supervise and coordinate all Food and Beverage operations for the hotel outlets, complimentary services and special events• Lead hotel teams in multiple projects with the goal of increasing guest satisfaction, sales, and employee morale• Promoted from Assistant to Director of F&B Department after 1st year with company • Created data entry spreadsheets for analyzing data for yearly Budgets and to regularly Forecast weekly and monthly sales/cost goals• Consistently exceed goals in local health code compliance, Bi-Annual Quality Assurance, and yearly Internal Audit through training staff in proper ServSafe guidelines• Recognized for training long term employees and receiving highest marks on employee satisfaction surveys. • Exceptional Customer Service skills as seen by raising service scores to above company benchmark after 1st year and holding year over year• Voted 2006-2010 Care Committee President that focused on improving overall guest satisfaction Show less

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  Glazed and amused mobile art studio

  Jan 2010 - Nov 2016

  Owner/event specialist

  Run all aspects of self owned mobile art studio businessSales and Marketing, Costing, Inventory Control,Training, Executing, Hosting, Planning Events

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  Compass group

  Jan 2013 - Jan 2013

  General manager (contract management)

  Oversee day to day operations of corporate retail cafeteria Spearhead retail and catering sales and operationsUtilized Compass Manager Suites to run financial, labor, and marketing campaignsAssisted in creation of “Just For You” Customer Appreciation Month Campaign

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  Hilton

  Sept 2013 - Jun 2014

  Director of food and beverage (hospitality)

  Excutive Commitee Member. Raised Trip Advisor Ranking from 85-37 out of 188 HotelsRaised Customer Service Scores to release brand from Ultimate Service ImprovementAvendra Foodservice contract management

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  Us foods

  Jun 2014 - now

  National Menu Psychology, Profitability and Engineering Expert Oversee USF Menu Program for 12 Area Divisions in Georgia, Tennessee, Mississippi, Alabama, Louisiana, texas, and oklahoma focusing on restaurant consulting, menu design, engineering, and profitability. Primary customer relationship manager Key responsibilities include:• Works with customer and design team to ensure projects are completed on schedule and that the resulting deliverable is high quality and meets both USF standards and customer expectations.• As part of design engagement kickoff, interviews customer to understand their needs and align upfront on process/timelines expectations.• Ensures that project requests submitted by customers contain complete information to successfully execute design• Collaborates with leadership, customer, designers, creative services & print/production teams• Travel to present the program across 12 markets in the South RegionTraining division management on menu program and profitability practices. Show less

  • Region Program Manager (Usf Menus) (Independent Restaurant and Ntl Accts)

    Apr 2021 - now

  • Business Solutions Specialist (healthcare)

    Jun 2019 - Apr 2021

  • Regional Menu Program Manager

    Apr 2016 - Jun 2019

  • Restaurant Menu/Marketing Consultant

    Jun 2014 - Apr 2016