Experience

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  Bndes

  Nov 2001 - Dec 2002

  Credit intern
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  Ipiranga

  Jan 2003 - Dec 2003

  Fp&a intern
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  Oi s.a

  Jan 2004 - Jan 2005

  Commercial planning intern
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  Conatax s.a

  Feb 2005 - Apr 2012

  Project and process coordinator

  • Manage project portfolio driven to improve call center service and the customer experience, applying the best practices in project management. Implemented strategic initiatives in partnership with the B2B client and strategic consultancy;• Co-responsible for business unit profitability analysis. Developed a business plan and implemented a new model of variable billing supported by levels of productivity and quality that allowed the reduction of approximately 10% of the client’s monthly costs and the increase of 4 percentage points in the operation profitability;• Apply PDCA methodology with track of KPI´s and action plans implementation;• Preparation of presentations and reports for top management and stakeholders;• Manage projects of different scopes, including, systemic improvements, implementation of new technologies, migration and unification of call service operations in the order to leverage the operational efficiency and customer satisfaction. Assigned to the delivery schedule, risks assessment, financial control and communication report. Show less

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  Tim brasil

  May 2012 - Jan 2019

  • Manage the planning, control and process areas of the B2B segment, leading a direct team of 8 professionals;• Responsible for the commercial and budgetary management planning according to the premises of strategic planning. Lead the initiative to increase governance through digital transformation and business process improvements, optimizing Capex allocation and the business performance; • Responsible for modeling business processes, seeking continuous improvement of services and KPIs;• Develop and lead KPIs construction and results analysis. Assigned to reporting dashboards to all levels; • Experienced in managing third-parties contracts, working in 2018 in business process outsourcing (BPO) within B2B fiber delivery department;• Actively participation in the Intelig turnaround, leading the Opex reduction initiative, which generated a substantial saving in the first year;• Design and implement dashboards and all kind of analysis to support top management decision-making process; Show less • Manage the implementation of a new operational center to support new ultra-broadband fiber consumers. Participation in start up project (fiber access to home) for the B2C market;• Lead 6 professionals with a strong performance on a value chain (re)design, achieving results such as online resolution rate improvement and the decrease of operational costs through efficiency increase;• Analyze end-to-end process to define or adjust key performance indicators (KPI’s), that allowed the service quality measurement, such as identifying possible deviations and structuring action plans that included training initiatives, systemic improvements, processes review; • Design reports in order to support decision-making process;• Relationship with strategic consultancy and internal departments in order to implement multifunctional initiatives that allowed the significant increase in the customer base and market share in the period 2012-2013 Show less

  • Planning and Control Manager

    Jan 2013 - Jan 2019

  • Process and Quality Manager

    May 2012 - Jan 2013
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  Infnet institute

  Jan 2018 - Sept 2018

  Marketing professor

  I taught Market Research and Branding classes to undergraduate Business Administration students.

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  Olx brasil

  Oct 2020 - Mar 2021

  Strategy and pmo manager

  Reporting to the Director of Strategy, I served as a strategic PMO for the post-merger integration project of Grupo Zap's M&A with OLX, the largest real estate portal in Brazil, valued at R$ 2.9 billion. The project involved 4 workstreams, 25 fronts of work, over 100 individuals directly involved, nearly 350 activities mapped and formalized into action plans, and approximately 100 milestones. • PMO responsible of Post Merger Implementation program after the ZAP group´s acquisition (real-state fast-growing Brazilian platform) in 2020. The amount of deal was 2.9 billion of Reais; • Responsible of planning, refining and monitoring of workstreams dealing with cross-functional teams and stakeholders; • Ensure feedback on the PMI process reporting to Management Meetings and Steering Committee progress and issues; • Provide guidance and assistance to different work groups to define MVP of new products; • Develop the business case for new deals by providing insights, conducting analysis, and applying critical thinking to offer a deeper strategic perspective; • Responsible for governance initiatives, mapping of interdependencies and gray zones. Show less

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  Nts - nova transportadora do sudeste

  Mar 2021 - Feb 2023

  Planning and control coordinator | controller

  More than 2,000 kilometers of pipelines that links the states of Rio de Janeiro, Minas Gerais and São Paulo (responsible for approximately 50% of gas consumption in Brazil) with others relevants pipelines, GNL terminals and gas processing plants.• Responsible for the multi-year overall budgeting process, forecasts reviews and multiple financial analysis ensuring that the strategical goals defined are incorporated. • Monitor the financial execution, checking the deviations and tends. Design and provide KPI´s reports, dasboards and inputs about results. Experience with Power BI and ERP SAP;• Ensure and facilitate governance, release business information for all levels of the organization;• Perform the PMO process in cross-functional teams and key business projects, coordinating activities involving scope, schedule, cost, risk and stakeholder management. Dealing with safety and regulatory affairs, time and budget constraints. Coordinate Status Report session and Steering Committees. PMO of a new natural gas pipeline delivery in 2022 and a Gas Compression Station early-stage phase in 2023; • Oversee the projects portfolio and analyze its financial and physical performance working closely with engineering and operations teams. Track the projects progress in all phases (degree of maturity) and publish reports and presentations;• Implement a new technology (Service Now – SPM Module) to manage the portfolio and to ensure its continuous improvement; Show less

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  Qualitest

  Jun 2023 - now

  Google lisbon pmo

  • Design, implement and run the appropriate framework to manage projects in a very multicultural global environment;• Work alongside with internal customers and partners and utilising this information to improve business performance showing business acumen;• Provide materials, input and facilitate governance, dealing with stakeholders at all levels of the organization from project team members to senior sponsors or internal communication teams;• Own, maintain and communicate the standard project methodology, including templates;• Oversee the SLS KPI Program, providing in-depth analysis and insights to enhance program excellence;• Expertise in Risk Management, demonstrated through the development and implementation of a new tool to enable an effective risk management on a global scale. Show less