Experience

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  Airtel

  Jul 2013 - Sept 2013

  Internship (b2b sales)
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  Amazon

  Oct 2014 - Jul 2023

  --Managed a program (Processing 300k cases/week) by partnering with stakeholders and managers to secure resources, scope efforts, set project priorities, milestones, and drive delivery to meet deadlines to meet program goals--Managed a large team of 40+ Individual Contributors and Managers--Worked independently with multiple teams to successfully manage cross-functional projects (from inception to completion) delivering high quality results--Improved team processes and metrics by unblocking delivery and reducing cost.--Preparing the Weekly Business Report of the program (400+ Employees) and sharing it with the leadership--Experience in Building teams and setting up process and mechanisms--Established the right team structure to respond to customer needs and business goals to make sure teams are operating properly, meeting SLAs, and delivering results--Conducted over 150+ Interviews. Show less --Managed the Audit process end to end for the Compliance function. With 26 Auditors across Europe and Asia directly reporting.--Designed and implemented Auditing Strategies to measure and Improve Quality of the function-- Provided Insights to Operations on Defect trends and Process Improvements--Worked and Partnered with global stake holders from the Business Team, Program Team and the Operations Teams--Conducted periodic performance review, Growth plan and identifying opportunities for direct reportsConducting quarterly Goal base lining activities and Annual Reviews Show less --Identifying Fraud and Abuse Patterns and ensuring the platform is safe.--Managed a Team of 24 Product Review Abuse Investigators--Tracking productivity and quality goals for direct reports--Providing regular coaching and feedback to direct reports to help them individually grow functional skills and leadership capabilities--Working with global stake holders from the Business Team, Program Team and the Workflow team-- Conducting Interviews to gets the best resources on boarded in the team--Exposure in onboarding teams virtually--Conducted quarterly goal base lining activities and Annual Review Process. Show less

  • Manager ll Operations (Fraud & Risk)

    Sept 2022 - Jul 2023

  • Program Manager

    May 2021 - Sept 2022

  • Manager Risk Management (Investigations)

    Jun 2018 - Apr 2021

  • Senior Risk Analyst

    Apr 2016 - Jun 2018

  • Risk Analyst

    Oct 2014 - Apr 2016
• 

  Gemini

  Apr 2024 - now

  Trust & safety operations manager
• 

  Firstsource

  Jan 2025 - now

  Senior manager operations