Nicole Valencia

Experience

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  Independent Trust Company of America, LLC

  Apr 2007 - Sept 2007

  Broker Assistant- Special Services

  Established a business relationship with TCA largest brokerage firm which included answering questions regarding internal processes, researching issues, problem solving, and following up on outstanding issues.Supported team members with assigned clients and duties to help establish a rapport.Participated in statement and fee processing monitoring the status and performing quality control reviews.Generated, reviewed and processed reports for broker/client use or for internal use.

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  TIAA

  Feb 2008 - Aug 2008

  Administrative Assistant

  Assisted in new-hire and existing employee with benefit coordination.Compiled department budget which decreased over-all expenses by $500,000.Collected licenses and renewal documentation decreasing non-compliance by 98%. Processed payments for internal benefit programs such tuition reimbursement. Maintained employee performance and payroll documentation.

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  Kaiser Permanente

  Jun 2009 - Apr 2013

  Developed the schedule working with department chiefs and nurse managers to maintain an adequate number of providers and appointments on a daily basis. Used scheduling guidelines, appointment demand forecasting tools and reports to monitor department schedule, templates and provided adequate access on a daily basis. Communicated variances to Leadership in a timely manner in order to resolve issues. Collaborated with Chief and Operations process manager to adjust access guidelines as member population changes. Prepared and presented reports as requested. Show less

  • Access Specialist

    Oct 2012 - Apr 2013

  • Account Administration Representative/ Subject Matter Expert

    Jun 2010 - Oct 2012

  • Account Administration Representative

    Jun 2009 - Jun 2010
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  Pinnacol Assurance

  Jan 2015 - Sept 2015

  Business Service Representative

  Communicated basic principles of workers compensation and company guidelines/requirements/procedures with policyholder, injured workers, medical providers, attorneys and Division of Workers Compensation.Researched and analyzed reports, files and account information for policy holders and internal customers. Interpreted basic issues regarding policies, claims, and medical provider accounts, statements and related data.Prepared endorsements, processed payments, admissions, denials and settlement documentation to enter on financial reports for corporate documentation. Show less

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  Bubba Chinos

  Sept 2016 - Oct 2018

  Business Analyst Intern

  Developed models that interpreted internal and external pay data which lead to impactful investment by the organization.Supported multiple corporate and operating groups as a consultant which increased new business by 15%Built company relations increasing the global presences of the organization during the last 2 quarters.Conducted qualitative and quantitative analyses contributing to financial forecasting.Designed and improved business process which positively impacted the organization by decreasing turn-over by 47%Assisted with annual compensation planning process including data review and report development to support merit, bonus and leadership decisions. Show less

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  STARS Mentoring Services, LLC

  Sept 2018 - now

  Director Of Staff Development

  • Lead training, technical assistance, and compliance monitoring for dropout and re-engagement initiatives, including homeless, child welfare services, and related program grants.• Revitalize budgets, employment practices, program development for companies in distress.• Establish Standard Operating Procedures (SOPs) to drive business goals and company mission, increasing profitability.

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  Contract

  Oct 2018 - now

  Strategy Consultant

  Aiding clients with strategic planning and conflict resolution, resulting in more in-depth business knowledge, improved business skills and business acumen. Areas covered include:• Designing a successful business model. • Creating a marketing plan. • Determining marketing techniques and their implementation. • Collaborating with clients on key decisions which are vital to the future of the company.