Adam Wright

Experience

• 

  IBM Canada Ltd.

  Aug 2007 - Jul 2008

  Help Desk Analyst

  Hardware and software phone support for ATB. Desktops, Laptops, Printers, etc.

• 

  Metafore

  Jul 2008 - Oct 2012

  Desktop Support Analyst

  •Desktop Support Analyst for Cenovus Energy.•Windows XP support and troubleshooting•Active Directory – unlock and reset user accounts, verify group membership when troubleshooting folder and application access issues.•Exchange – verify permissions on mailboxes to troubleshoot outlook issues. Supporting shared mailboxes, calendars, and delegate access.•Novell ZENworks – grant application access, troubleshoot ZEN issues when applications are not appearing on the client machine or won’t install.•Office 2003 SME – Proficient with Word, PowerPoint, and Outlook•Livelink SME – Desktop contact for Livelink support, performing Livelink terminations to reassign ownership of documents.•Meeting Room SME – Support for all meeting room equipment including Crestron hardware, Polycom VCU, Projectors, Webex, Cisco Meeting Place Teleconferencing. Also support offsite meetings.•Blackberry SME – Support for Blackberries including activations on Blackberry Enterprise Server. BES administration for users. Support RSA software tokens. Show less

• 

  Long View Systems

  Oct 2012 - now

  Systems Consultant supporting various clients. Incident and Change Management.Technology supported includes:XenApp/XenDesktopVMwareWindows 10, Windows Server 2016SCCMCisco CUCM, Cisco Unity

  • Systems Consultant

    Oct 2023 - now

  • Site Manager

    Jul 2021 - Oct 2023

  • Systems Consultant

    Oct 2012 - Jul 2021