Hammad Elbedour, Ph.D, PMP, CCSP, CPTM

Experience

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  Accenture

  Mar 1995 - Jun 1999

  Lead System Analyst

  Lead Analyst, Minneapolis, MNDesigned and implemented a business-to-business web-based application (still used by some airlines today) using Oracle 8i, PL/SQL, Unix scripting, Java Servlets, Cold Fusion, Access, Informatics, Expert Advisor, Control-M, DOC1, and SQL loader/Navigator.Developed security functions/protocols for British Airways' online frequent flyer program, generated data reporting from AS/400 applications, and integrated test plans and Unix scripts.Managed a cross-functional IT team for the $5M British Airways frequent flyer program integration.Conducted extensive Quality Assurance testing and directed the program launch, establishing 24/7 system support.Demonstrated PM and SDLC methodologies for project planning, technical design, resource allocation, risk mitigation, etc., using MS Project.Developed enhancement proposals that reduced maintenance costs by 20% and processing time by 35%.Oversaw electronic statements, fulfillments, promotions, online redemptions, and mass mailings.Conducted regular meetings with clients and internal teams, ensuring quality service and deliverables.System Analyst, Minneapolis, MN, June 1999 - March 2000Designed and developed project plans using Agile and SDLC methodologies, including budget plans, project estimates, and communication plans.Developed system requirements through surveys, interviews, and field observations.Recruited, mentored, and trained team members, conducting annual reviews.Developed Quality Assurance test planning, including 30 cycles of testing with interfaces feeding data from various systems.Established management best practices and procedures, ensuring 24/7 system maintenance and customer support. Show less

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  Carlson Companies, LLC

  Mar 1999 - Dec 2000

  System Analyst Project Lead

  Lead Analyst, Minneapolis, MNDesigned and implemented a business-to-business web-based application (still used by some airlines today) using Oracle 8i, PL/SQL, Unix scripting, Java Servlets, Cold Fusion, Access, Informatics, Expert Advisor, Control-M, DOC1, and SQL loader/Navigator.Developed security functions/protocols for British Airways' online frequent flyer program, generated data reporting from AS/400 applications, and integrated test plans and Unix scripts.Managed a cross-functional IT team for the $5M British Airways frequent flyer program integration.Conducted extensive Quality Assurance testing and directed the program launch, establishing 24/7 system support.Demonstrated PM and SDLC methodologies for project planning, technical design, resource allocation, risk mitigation, etc., using MS Project.Developed enhancement proposals that reduced maintenance costs by 20% and processing time by 35%.Oversaw electronic statements, fulfillments, promotions, online redemptions, and mass mailings.Conducted regular meetings with clients and internal teams, ensuring quality service and deliverables.System Analyst, Minneapolis, MN, June 1999 - March 2000Designed and developed project plans using Agile and SDLC methodologies, including budget plans, project estimates, and communication plans.Developed system requirements through surveys, interviews, and field observations.Recruited, mentored, and trained team members, conducting annual reviews.Developed Quality Assurance test planning, including 30 cycles of testing with interfaces feeding data from various systems.Established management best practices and procedures, ensuring 24/7 system maintenance and customer support. Show less

• 

  ISA ACADEMY

  Sept 2006 - Sept 2013

  IT Director

  Managed the IT Department's overall operation, including a school legacy systems redesign, supply chain management, and IT audits. Implemented best practices, resulting in significant operational budget savings. Led the development of strategic plans to protect academy assets and streamline inventory management procedures. Authored technical documentation and user guides, established IT policies and procedures, and developed training courses for instructional and digital learning workshops.Spearheaded a Business Process Reengineering project to revamp the legacy system, achieving dramatic improvements in processing student grade records, information processing, and real-time sharing. Managed curriculum development projects, ensuring compliance with Fairfax Board of Directors and Education Commission recommendations. Trained teachers, staff, and administrators on advanced education systems and programs, including SMART technology and mobile learning solutions. Created and presented comprehensive proposals for reengineering the legacy system and IT infrastructure. Conducted additional staff training workshops on the admission/registrar system, grading system, and financial system.Systems Controller & Networks Administrator at ISAAdministered and maintained the Academy's Web, Exchange, SQL, and File servers, ensuring 100% system uptime for over 12 servers. Managed user account accesses for 250 schoolteachers and staff, maintained network connectivity, and deployed server updates with limited downtime. Managed network security, maintained firewall access rules, and provided evaluation reports to management with recommendations for process improvements.Web Development at ISA, Sept 2006 - Dec 2008Designed and developed multi-version language websites and client and server web applications using Java tools and PHP/HTML5. Established server security policies for accessing data and contributed to the design of database architecture. Show less

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  Strayer University

  Sept 2011 - Apr 2019

  o Oversees the comprehensive review of academic program submissions, ensuring alignment with accreditation standards and quality benchmarks.o Manages a team of reviewers, providing guidance and ensuring timely completion of evaluations.o Conducts business process reviews, IA workforce training, and website review and content management.o Leverages experience as Senior Academic Officer at Strayer University to apply a holistic perspective to program assessments, considering curriculum, faculty qualifications, student outcomes, and resource allocation.Communication and Community Engagement o Effectively communicates with academic institutions, providing clear guidance and feedback on program submissions.o Develops and disseminates new policies and guidelines to the academic community, leveraging strong communication skills honed through experience representing Strayer University in regional and university-wide meetings.o Writes and edits clear, concise, and informative communications, including website content, training manuals, and newsletters, drawing upon experience creating materials for faculty and students at Strayer University.o Assists with collecting, analyzing, and evaluating program and education data to inform decision-making and continuous improvement efforts.o Applies data analysis skills developed in managing academic operations at Strayer University to identify trends, assess program effectiveness, and support evidence-based recommendations.o Plans and organizes meetings.Additional Skills and Experience:o Proven Academic Leadership: Demonstrated ability to lead and manage academic teams, ensuring high quality and compliance standards.o Deep Understanding of Accreditation: Comprehensive knowledge of accreditation standards and processes gained through experience at a regionally accredited university.o Strong Analytical and Problem-Solving Skills: Analyzing data, identifying trends, and developing solutions to complex challenges. Show less

  • Campus Dean

    May 2017 - Apr 2019

  • Professor in School of Business and Information Technology

    Sept 2011 - Apr 2019
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  Fairfax University of America

  Sept 2015 - Jun 2024

  Professor in School of Business and Information Technology

  Teaching hybrid (online/ground) courses in project management, risk management, and managerial project leadership for IT undergraduate and graduate Veteran students using Moodle and later Canvas learning management system (LMS).Teach MBA graduate business courses using pedagogical techniques to convey content, assess student learning, and review key concepts. Lecturing hybrid MBA graduate business courses as well as IT business-related courses: CMP 553: Analysis, Modeling, and Design; CMP 660: Issues and Trends in Software Engineering; CMP 662: Software Maintenance & Configuration Management; CMP 681: Enterprise Analytics; BUS 604: Internship Business Analytic; BUS 504: Advanced Business Analytics; BUS 582: Quantitative Analysis for Decision Making. Show less

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  Washington University of Science and Technology (WUST)

  Jun 2017 - now

  Professor of Information Technology and Business
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  U.S. Department of Justice

  Jul 2017 - now

  Instructional Designer and Training & Development Specialist

  • Expertise in creating engaging training programs for the Civil Division, utilizing Adobe Captivate, Articulate Storyline, and Camtasia to design eLearning modules and IT application guides. Developed 508 compliant materials aligned with department goals and compliance standards.• eDiscovery Integration & Data Management: Led the integration of eDiscovery tools (Relativity, Everlaw, Clearwell), ensuring efficient data processing. Managed data migrations, exports, and quality assurance within the EDRM framework, focusing on data integrity and compliance.• Delivered virtual and in-person training sessions to 3,500+ employees using Zoom, Microsoft Teams, and GoToMeeting. Customized content to diverse audiences with Articulate Storyline and Camtasia, ensuring effective knowledge transfer.• Utilized LMS tools, Google Analytics, and SurveyMonkey to track training effectiveness, optimize content delivery, and enhance learner engagement. Collected feedback to refine and improve training programs for better outcomes.• Designed and maintained accessible, 508-compliant user guides, SOPs, and self-service resources on SharePoint. Developed interactive wikis and job aids for continuous learning and on-demand support.• Worked with cross-functional teams (Tier I, II, III support, stakeholders) to align data processing with legal requirements. Identified training gaps through assessments and developed customized plans to address them.• Created engaging, multimedia-rich content using Camtasia and Adobe Captivate. Delivered interactive presentations that catered to various learning styles, ensuring measurable learning outcomes.• Delivered specialized training for legal teams on eDiscovery tools like Relativity, Everlaw, and Clearwell. Ensured compliance with industry standards and client specifications, improving data processing accuracy.• Conducted surveys to gather learner feedback, continuously improving training content based on participant insights. Show less

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  U.S. Department of Justice, Office of Justice Programs (OJP)

  Jan 2021 - now

  Project Manager

  • Extensive knowledge of agile-scrum methodologies and an expert in analyzing functional/non-functional task requirements and creating comprehensive project plans.• Excellent skills in refining and evaluating Windows 10 project requirements and collaborating closely with the DOJ Civil Division IT team to accurately address project staffing and budgeting needs.• Build and maintain strong, collaborative relationships with the Civil division IT Sponsor, fostering trust and effective communication. • Managed Windows 10 requirements by coordinating and facilitating exchange meetings and forums with the project team to determine and validate needs, ensuring Windows 10 integration tasks are performed according to the project plan.• Proactively and timely communicate with JCON contract upper management to ensure alignment and transparency and provide timely status updates to keep government and vendor stakeholders informed.• Work closely with the IT deskside, Operation, and the JCON architecture teams to meet evolving departmental requirements and develop solutions to mitigate and enhance work capabilities. • Prepare and present comprehensive documentation, status reports, data calls, deliverables, and briefings.• Ensured project documentation was accurately maintained and shared with contract management and Civil division IT Sponsoring teams. • Collaborated with development and technical support teams to create user training and technical documentation and provided IT training and coaching for the Civil Division users.Sample projects include but are not limited to: Windows 10 Migration for DOJ Civil Division • SharePoint Repositories for DOJ Civil Documentation Management • Mobile Devices and teleconferencing Platforms - WebEx/MS Teams/Zoom • DOJ Civil Reservation System • Everlaw eDiscovery and Preparation for Civil Cases • LEEP/DCAP – Case Documentation & Translation Platform Show less