Cesar Alvarenga

Experience

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  TACA

  Jan 2001 - Nov 2007

  Maintain effective communication channels with ACMI client, Martinair, and ensure its station manager was fully supported as per contract requirements.Liaise with FAA, TSA and the aviation authority of Costa Rica for any operational enquiries/audits regarding our client Martinair and TACA Airlines.Coordinate airline vendor functions and act as liaison for local contracts providing service to Avianca Airlines and Martin Air.Coach and supervise staff and ensure that all policies were followed according to company policies and procedures. Responsible for ensuring compliance in all areas of the operation that may have had an impact on the safety operation of the aircraft. Show less

  • Duty Manager

    Jun 2007 - Nov 2007

  • ACMI / Station Manager

    Oct 2004 - Jun 2007

  • Acting Station Manager

    May 2004 - Sept 2004

  • Station Supervisor and Instructor

    Jan 2001 - Apr 2004
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  Avianca

  Dec 2007 - Mar 2015

  ACMI / Duty Manager

  Maintain effective communication channels with ACMI client, Cubana Airlines, and ensure its station manager was fully supported as per contract requirements.Manage, identify, communicate and delegate activities and processes to achieve On Time Performance and excellence in the areas of safety, operational and customer service standards.Monitor the performance of the ground handling company and any other contracted services.Plan and supervise the implementation of necessary measures in handling flight irregularities and make appropriate decisions to ensure excellent product delivery.Coach and lead performance dialogues with front-line union employees, motivate and engage individuals and the team to build a positive and healthy working environment.Assist with investigations analysis (SMS), and identification of the cause or probable cause of hazards, incidents, and accidents and their respective corrective actions.Ensure compliance with security requirements including the identification and refusal of hazardous materials not accepted for carriage.Train and certify above and below the wing personnel in Dangerous Goods, Aviation Security (AVSEC), Ramp procedures, SMS and Emergency Response. Show less

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  Airport Terminal Services

  Mar 2015 - Mar 2016

  Duty Manager for Aeromexico

  Resolve customer service and operational issues.Perform and monitor the handling of customer irregularities and amenities, including baggage.Coordinate and supervise the implementation of necessary measures in connection with IRROPS and to make necessary decisions.Coach employees, motivate and engage individuals and the team to build a positive and healthy working environment.Perform shift briefings and ensure they are communicated effectively and efficiently with staff. Review, coordinate and deliver training on new initiatives and changes to policies, process or procedures. Show less

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  Aeromexico

  Mar 2016 - Dec 2019

  Market Manager - Ontario
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  WestJet

  Dec 2019 - Jul 2021

  Business Development Manager
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  Aeromexico

  Aug 2021 - now

  • Airport Manager - Toronto

    Jan 2025 - now

  • Market Manager - Ontario and Western Canada

    Aug 2021 - Feb 2025