Experience

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  Timken do brasil

  Mar 2011 - Jun 2012

  Internship in sales and services engineering

  - Responsible for reports and presentations to support the sales team with their daily activities- Support the service engineering team with deep research for product compatibility at applications in order to replace our competitors- Support for business proposals, cost and lead time analysis, performance, customer support and other administrative activities.- Follow-up with potential clients to increase closing rate success for spot sales.

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  Casio brasil

  Jan 2014 - Mar 2022

  o Coordinate and manage the performance for Service Engineering in Brazil and Latin America.o Improved and developed network of business partners and service providers providing technical skills and customer relationship experience.o In charge of study for defective products to confirm the Root Causes and provide feedback to HQ for continuous product improvement.o Failure rate analysis.o Be the technical expert service liaison between Sales, Engineering and Customer Supporto Developed, implemented and improved internal and external guidelines for our division based on research, assisting in continuous business flows improvement.o Improved the customer satisfaction with our brand improving technical and management skills for our main repair centers.o Represented our branch in Tokyo at HQ’s special training before the launch of a new high-end product in the market, becoming the person in charge of training the repair centers in Brazil and other countries in Latin America.o Develop the Project for importation and distribution for spare parts, including budgeting and pricing.o Identify opportunities for future product improvements and alternate solutions for complex problems.o Provide technical training online and locally for repair centers and distributors in Brazil, Argentina, Chile, Colombia, Ecuador, Costa Rica, Panama and others.o Head of Home Premium Service Repair project for high-end models.o Support R&D with technical reports and studies for specific products.- Daily Skills Necessary for success at this position: Technical Drawings Analysis, Engineering experience, Data Analysis, Public Speaking Techniques, Interpersonal Relationship, Analytical thinking, Customer Satisfaction Focus, Teamwork, Excel Spreadsheets, Power Point. Show less

  • Service Analyst

    Oct 2016 - Mar 2022

  • Service Analyst Jr.

    Jan 2014 - Oct 2016
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  Nmb technologies corporation

  Nov 2024 - now

  Senior application engineer

  The Senior Application Engineer is responsible for supporting customers and sales team by providing technical support for the program development with technical expertise to maximize business success.• Business Development – In conjunction with the Account Managers, support customer qualification, product development, and transition of new products into production. • Relationship Development/Communications - External - Visit customers regularly, either independently or with Account Managers, for interactive customer engineering discussions. • Design Recommendations – Understand customer application, define customer technical requirements, identify potential NMB motor technologies and products, and review trade-offs to propose the best possible solution. • Product Development – Lead the development of custom motor solutions, coordinate technical activities between US customer engineering the R&D abroad. Track customer schedule and set realistic expectations for NMB deliverables. Ensure successful development through final approval and transition into production.• Technical Research & Reporting - Gather information on customer technical roadmaps and general industry technical trends, consolidate and analyze information.• APQP - Guarantee full program management throughout the development stage, keep all the milestones on track until the PPAP process is concluded and mass production officially starts. Show less