Experience

• 

  Concentrix

  Apr 2015 - Dec 2021

  Managed premium health care account with +100 employees expansion and +200 total employees and 17 direct reports. In charge of coordination with different support departments such as WFM, Talent Adquisition, Training, etc for staffing planing, performance management, client relationship , finance among others. Managed provider, customer and premium account ramp. In charge of nesting process and had +20 direct reports including SME’s. High performer taking providers and customer healthcare calls. Promoted as SME and was able to back up delivering training for new hires. In addition I perform TierII position taking escalated calls and cases.

  • Operations Manager

    Jun 2019 - Dec 2021

  • Customer Service Team Lead

    Jul 2017 - Jun 2019

  • Customer Service Representative

    Apr 2015 - Jul 2017
• 

  Health prime

  Dec 2021 - Jul 2022

  Pfs operations manager

  Part of integration efforts in charge of revenue cycle and billing account ramp with +50 employees and 9 direct reports. Standardization efforts, process development, people management skills.

• 

  Auxis

  Dec 2022 - now

  Operations supervisor

  Part of implementation efforts for up to 5 different RCM accounts with 50+ employees and 5 direct reports.Account implementation, process improvement, team leadership, performance management, client relationship among others.