Experience

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  Vcustomer

  Nov 2007 - Jan 2008

  Technical support engineer

  Was involved with initial setup, configuration and troubleshooting for all the layer-3 devices, both wired and wireless of Linksys (A division of Cisco Systems) such as Router, Range Expander, Print Server, Music Bridge and Access point.

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  Convergys india pvt ltd

  Aug 2008 - Apr 2010

  Desktop support engineer

  I was a part of the Global Network Services team which used to provide remote Desktop support to all Convergys Employees across the globe.Roles & ResponsibilitiesMaintaining Active Directory in adding/removing users and objects including specific folder permissions.Installing, deploying and troubleshooting all software’s needed by the employees.Resolving software issues dealing with, Windows XP and MS Office 2003.Re-imaging of workstations with Norton Ghost from a Ghost server to deploy the Operating System.Setup printers locally on workstations.Handling all virus issues that occurred on the individual workstations as well as keeping them up to date on virus definitions.Installation and troubleshooting of VPN, LOTUS NOTES & OUTLOOK.Adding/Deleting users on Blackberry Server for Lotus Notes and troubleshooting issues related to handheld devices.Creating LanDesk scripts on the server for deployment of software.Installation and configuration of VMware/ACE clients, Avaya, Nortel soft phones & hard phones.ProcurementTaking a consultative approach with the users and understanding their needs.Analyzing the requirement for different Software and Hardware needs for the company’s employees and giving them the best resolution. Show less

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  Tata consultancy services

  Apr 2010 - May 2022

  • Associate Consultant

    Jan 2020 - May 2022

  • Assistant Consultant

    Apr 2015 - Jan 2020

  • I.T.Analyst

    Apr 2010 - Mar 2015
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  Orange business

  May 2022 - now

  Senior consultant - cloud systems