Experience

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  Ibm

  Jun 2010 - Oct 2017

  Accounts payable manager

  Subject Matter Expert for process migration, and standardization, looking to achieve efficiencies and provide high class customer experience. Manage Accounts Payable end to end process, working together with Business process owner and Internal Controls group.

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  Msd

  Nov 2017 - now

  Led innovation projects across regions, collaborating with stakeholders to drive productivity and enhance customer experiences.Implemented ServiceNow to streamline service delivery, reducing manual workload and improving workflow tracking.Fostered a culture of idea generation and knowledge-sharing, encouraging team members to contribute innovative solutions.Managed compliance processes, ensuring adherence to regulatory standards and minimizing disruptions during transitions.Worked on process improvements and documentation, collaborating with Global Process Owners to enhance compliance across regions.Successfully transitioned and stabilized processes, maintaining compliance with company policies and regulatory requirements. Show less Operational performance & excellence, Operational Dashboard to monitor daily operations, KPIs and CPIs definition, and adjustment. People management and development: working on people development, establishing a healthy communication channel and constant feedback. Talent management, succession and retention.Support and implement continuous improvements (regional/ global projects), stakeholder engagement & managementAssist in internal/ external audits to ensure all appropriate controls are being followed & management action plans are implemented timely in resolving gaps (when required)..Employee Expense Manager: GBS process migration from different countries to Costa Rica in 2017Support SAP Ariba implementation process and part of the Global Sustainment Coordinators Team.Manage Suppliers on concerns about purchase orders, payment terms and conditions, working together to achieve agreements and solve related issues. Show less

  • Global Meeting Services Support Manager

    Apr 2022 - now

  • Accounts Payable Manager

    Nov 2017 - now