Experience

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  Us navy

  Nov 1988 - Oct 1992

  Supply corps officer
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  At&t

  Sept 1999 - Apr 2005

  Senior communications specialist

  - Mentored and supported 50+ analysts to develop and formulate tactical strategies and solutions for production support applications. Researched and analyzed options. Consulted with all levels of management team to positively influence operating directives. Efficiently advocated process improvements and promoted teamwork by soliciting feedback. Supervised six training managers across a 13 state support region. Achieved Gartner Best Practice Award for helpdesk operations. Achieved an overall internal rating of 95% satisfaction with trainer explanations, a 96% overall satisfaction with trainer answers to questions. Benchmark was 80% in each area. - Project lead and support coordinator among multiple cross-functional teams including Virtual Private Networking, Quality Control, and Content Delivery Network. Improved product releases by socializing organizational method and procedures. Developed and wrote documentation that was utilized by enterprise support organizations. Lead Quality Assurance team to achieve more than a 90 percent first contact resolution rate and avoided approximately 5% of potential referrals saving more than $1,500,000 annually. Show less

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  Disa

  Apr 2005 - Jan 2017

  - Collaborated among internal and external stakeholders to identify and specify contract writing system specifications and enhancements.- Supported business and IT alignment - Conducted business process reviews - Translated system scope definition and objectives between business and development teams. - Performed needs analysis to define opportunities for new or improved business process solutions. - Conducted project documentation reviews and ensured consistency for production support and training. Show less - Analyzed procurement requirements- Prepared and issued solicitations- Analyzed proposals and supplier capabilities- Analyzed terms and conditions- Executed and managed contracts- Managed highly visible contractor relationships valued in excess of $500 million for IT solutions acquisitioned from Unisys, IBM, SAS, Oracle, and HP. - Provided organizational support to junior Contract Specialists, and worked effectively with team members and guided them as they learned the aspects of the various stages of managing customer requirements. Show less

  • IT Systems Analyst

    Jan 2012 - Jan 2017

  • IT Contract Specialist

    Nov 2006 - Jan 2012

  • Telecommunications Contract Specialist

    Apr 2005 - Nov 2006
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  Usda farm service agency

  Jan 2017 - Feb 2018

  Information technology - contracting officer representative

  Information Technology acquisition expert for the Office of the Chief Information Officer responsible for monitoring the progress of all software assets for Farm Service Agency Programs.Works with Contracting Officers and IT Investment Managers to identify and solve contracting issues.Manages software assets including requirements analysis, procurement/development recommendations, software testing, installation, documentation, license metering/monitoring, inventory, policy development, implementation, and guidelines, and on-going system and contract maintenance. Show less

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  Usda office of the chief information officer

  Feb 2018 - Jul 2020

  Operations group manager

  Agile Product Owner – Access Management Automation – Leading the path to the delivery of 21st century services that enable automated provisioning and workflow capabilities with secure identity governance. Manage enterprise end-user support for service desk operations mission areas. Collaborate with senior leaders, peers, and support staff to respond to multiple, competing demands to ensure work project alignment and service levels. Supervise and lead a geographically dispersed team; travel to portfolio mission areas, engage employees, team leaders, and support staff who fulfill the IT support requirements of end-users and customers. Foster unity within the overall client technology services mission area and the enterprise business portfolio to encourage cooperation among customers, staff, and operational units. Control, assess, and implement ways to eliminate or reduce significant bottlenecks and barriers to productivity. Develop team capabilities and improve business practices and customer outcomes. Evaluate customer feedback and act as a liaison to enterprise stakeholders and drive the resolution of issues. Show less

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  Ustranscom

  Jul 2020 - now

  • S-CAT I / II Program Manager - Lead a multi-functional team of professionals in managing major defense service requirements to develop, improve, and sustain operational logistics and storage systems. Serve as Functional Service Manager and acquisition expert for all new logistics and storage requirements and legacy agreements. • Integrate all financial, acquisition/contracting, and project management execution activities within the transportation and storage division. Synchronize all program/contract manager inputs. Develop acquisition strategies for service contracts. • Work with leadership to convert roadmap requirements into executable projects. Integrate all inputs for transportation, logistics, and storage segment to deliver warfighter prioritized capabilities. Collaborate with government Financial Management and Contracting professionals, as well as defense industry counterparts. Show less Deputy Program Manager for major defense acquisition programs. Assess progress in assigned projects/programs including cost estimates, schedules, and performance. Provide input into source selection and contractor monitoring of acquisition phases from development through production, deployment, and sunset. Plan, organize, lead, document, and coordinate activities of functional specialists including contracting, engineering, manufacturing, program control, configuration/data management, test, security, and logistics.Continually study, review, and evaluate program progress. Formalize and document program and system requirements. Monitor, review, and direct the progress of contractors and deliverables in meeting program objectives. Approve terms and conditions set forth in acquisition strategies, negotiations, contracting plans and budgets, and subcontractor participation. Provide Contracting Officer Representative oversight and management.Key accomplishments:- Led successful development, delivery, and deployment of Cloud Testing and Training Environments- Oversaw establishment and pipeline of seven (7) Cloud environments- Coordinated capture of program system and interface requirements among 30+ interfacing systems and applications- Optimized IT governance processes with focus on cost, schedule, and performance- Balanced and aligned program requirements with budget, schedule, and program performance requirements- Influenced the delivery of agile processes for affordable, supportable, and effective application development and operational fielding. Show less

  • Program Manager

    Mar 2022 - now

  • Deputy Program Manager

    Jul 2020 - Apr 2022