Experience

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  Jays paris

  Mar 2011 - Jun 2013

  Front office manager

  Responsible for delivering 5 star hospitality service including Food & Beverage and Concierge tasks in a luxurious boutique hotel environment, Trip Advisor's number 1 in Paris out of more than 1800 hotels.

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  Air france

  Jun 2011 - Sept 2011

  Flight attendant

  Flight Attendant on legacy carrier Air France's long haul network.

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  L3 commercial training solutions (cts)

  Oct 2014 - Feb 2016

  Delivering trainee led refresher courses in B737 FNPTII simulators to keep graduate pilots current whilst waiting for airline placement. Assisting the Head of Customer Experience in founding, developing and launching projects based around customer focus. Managing uniform and flight equipment issue across the company, translating brochures and articles into French and German, organising, coordinating and presenting at various events such as Careers Events, Meet & Greets and exhibitions in the UK and Europe-wide.

  • Lead Trainee Instructor

    Jun 2015 - Feb 2016

  • Customer Experience Coordinator

    Oct 2014 - Feb 2016
• 

  Easyjet

  May 2016 - Aug 2019

  First officer

  Operating Airbus A320 family aircraft around easyJet's short and medium haul network.currently based in Barcelona, Spain previously based in Palma de Mallorca, Spain and at London's Gatwick Airport, England

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  Use before flight

  Apr 2017 - Jul 2023

  Customer operations manager

  BUSINESS DEVELOPMENTB2B: Keeping up current customer relations with ATOs and Airlines; endeavouring to find new onesB2C: Keeping up current relations with our pilot community, building the community further, engaging and interacting with them (social media, Q&A, new content etc.)PRODUCT EVOLUTIONCollating and suggesting new content based on user requirements Taking part in demos/retros/planning from Use Before Flight sideHaving a good technical understanding of the apps (to promote the USPs from a tech perspective) MARKETINGthrough Social Media Co-authoring website & marketing text based on knowledge of customer needsOwnership of LinkedIn, Facebook, Twitter & Instagram profiles in liaison with branding team Show less

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  Air france

  Sept 2019 - now

  Operating Boeing 777 aircraft on Air France's long haul network based out of Paris, France. Operating Airbus A320 Family aircraft on Air France's short and medium haul network based out of Paris, France.

  • First Officer Boeing 777

    Jul 2023 - now

  • First Officer Airbus A320 Family

    Sept 2019 - Jul 2023
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  Resilient pilot

  May 2020 - Jan 2023

  Pilot mentor

  Offering volunteer peer support to pilots improving and maintaining core competencies, well-being and diversity.

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  Les hommes de l'air

  Jan 2022 - now

  President