Experience

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  Marriott international

  Nov 2007 - Aug 2015

  I was promoted to Room Operations Manager-overseeing mostly in housekeeping and laundry, but also front office operations at the St. Louis Marriott Grand Hotel.* Oversaw complete turnover of 917 guest room and public space renovation, with successful completion of budgeting/forecasting of project.* Implemented new room inspection SOP for hotel, and monitoring of inspections to review total department and individual opportunities as a guest room attendant. Based departmental trainings on results. Show less

  • Operations Manager-Rooms

    Feb 2014 - Aug 2015

  • Assistant Manager-Housekeep

    Nov 2012 - Feb 2014

  • Housekeeping Supervisor

    Nov 2007 - Nov 2012
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  Jw marriott chicago

  Aug 2015 - Apr 2017

  Assistant director of services

  Oversaw the housekeeping, laundry, and uniform room departments at the hotel. Daily operations included, ensuring productivity of staff, budgeting, forecasting, ordering and purchasing of supplies, payroll.* Improved low morale and developed organizational bench strength by recruiting, interviewing, training, and facilitating performance management processes. Created new onboarding program.* Ability to maintain positive relationship with Union and employees.* Optimized operating efficiencies by creation and implementation of deep room cleaning. Show less

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  Renaissance chicago downtown hotel

  Apr 2017 - Sept 2020

  I oversee day to day operations of the front office team of 55 associates, and a budget of $3.5 Million. Accountable for budgets, annual operating goals, while ensuring guest satisfaction results at the Renaissance Chicago Downtown Hotel* Managed labor costs, established and updated work schedules to account for changing staff levels, and expected workloads.* Increased guest satisfaction by improving overall effectiveness of associates by monitoring daily productivity, establishing efficient workflow processes, and implementing process improvements. Show less I led day to day operations for the Housekeeping, Laundry, and Uniform Room Departments for 95 associates. Daily responsibilities include budgeting, purchasing and receiving, payroll, forecasting, and staff development.* Earned $60 K savings, decreasing labor costs by reallocating privacy and no service rooms* Increased employee engagement scores through employee advocacy and building high-performance work teams. Listening to staff needs and taking corrective action.*Advanced service work cultures by initiating and influencing senior staff to implement new uniform program; guaranteed 100% of all employees looked on brand every day. Show less

  • Front Office Manager

    Mar 2019 - Sept 2020

  • Director Of Services

    Apr 2017 - Mar 2019
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  Concord hospitality enterprises

  Jul 2020 - Sept 2020

  Room operations manager

  Managed and lead the opening team of 30 associates and leaders for front office and housekeeping operations for the brand new hotel: Renaissance Milwaukee West.* Wrote and implemented operational standards for new hotel opening: Guest rooms, public areas, IT systems* Built culture of service excellence by hiring, training, onboarding, coaching, and role modeling best practices post hotel opening* Enhanced productivity and ensured timely COVID-19 protocol communications aligning with company and CDC guidelines for guest and non-guest hotel areas. Show less

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  Biogold llc

  Jan 2021 - Dec 2022

  Director of operations and compliance

  I oversee day to day operations on a new recreational Cannabis Cultivation center with a Class C license in the State of Michigan.-Budgeting, forecasting, accounting, Human Resources, payroll processing, inventory/ordering, METRC, and state compliance changes.

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  Davidson hospitality group

  Dec 2022 - now

  Human resources director

  I am the Human Resources Department Head at the hotel ensuring compliance with all state and local labor laws for 75 team members.* I promote and write new standard operating procedures as well as assist department head leaders compliance of policies and procedures within their respective departments.* I conduct new hire orientation, facilitate leadership and company required trainings throughout the year.* I lead all internal employee investigations with proper witness statements, follow up from hotel leaders, and supply guidance on outcomes. Show less