Experience

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  Plasto crown nigerian limited

  Jul 2001 - Aug 2001

  Marketer

  o managing the production of marketing materials, including leaflets, posters, flyers, newsletters, e-newsletters and DVDso Sourcing advertising opportunities and placing adverts in the press - local, regional, national and specialist publications - or on the radio, depending on the organisation and the campaign;o arranging for the effective distribution of marketing materialso Production of plastic wares for both industrial and domestic useo Quality control team membero contributing to, and developing, marketing plans and strategieso monitoring competitor activityo supporting the marketing manager and other colleagueso maintaining and updating customer databaseso communicating with target audiences and managing customer relationships Show less

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  Federal science college

  Sept 2003 - Aug 2004

  Teaching staff

  o Impacting knowledge on Studentso Disciplinarian or controller of student behavioro Parent substituteo Confidant to studentso Organize curriculumo Judge of achievemento Maintains confidentiality of students and students’ recordso Available to students and parents for conferences according to system policieso Demonstrates communication and interpersonal skills as they relate to interaction with students, parents, other teachers, administrators, and other school personnelo Conducts assigned classes at the times scheduledo Enforces regulations concerning student conduct and disciplineo Maintains accurate, complete, and appropriate records and files reports promptly Show less

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  International tennis academy/le meridien sports club

  Apr 2005 - Mar 2006

  Coordinating secretary/administrative officer

  o Executed general protocol duties & Screened telephone calls, enquiries and requestso Managed organization’s daily operations o Monitored daily/weekly/monthly expenditureo Organized & maintained dairies and scheduled appointmentso Devised and maintained office systems to deal efficiently with paper flowo Carrying out of bank transactions on behalf of the managemento Manage all office correspondence and filing and the storeroomo Organize logistical and travel arrangements for staff and visitorso Assist in preparing brochures, printing, photocopying and binding reportso Marketing and sales of sport facilitieso Customer relationship management Show less

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  Vmobile nigeria

  Apr 2006 - Aug 2006

  Customer care consultant

  o In this role, I achieved an average of 90% score on call quality ratings over a period & was recognised & awarded consistently for quarterly bonus incentive over a 3-year periodo Responded to customer queries & provided first call resolution to customers via telephone o Provided high level Customer Service via telephone up selling of company’s business solutions, products and serviceso Investigated customer complaints& escalated findings for final resolutiono Identified & analyzed customer issues & processed the information required to serve the customers & solve problemso Resolved 80%-90% of customer queries on first call & achieved follow-up on escalated query for prompt resolutiono Provided feedback via the Customer Interaction Management System on customer issues to other departments/units Show less

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  Celtel nigeria

  Aug 2006 - Jul 2007

  Customer care consultant

  o In this role, I achieved an average of 90% score on call quality ratings over a period & was recognised & awarded consistently for quarterly bonus incentive over a 3-year periodo Responded to customer queries & provided first call resolution to customers via telephone o Provided high level Customer Service via telephone up selling of company’s business solutions, products and serviceso Investigated customer complaints& escalated findings for final resolutiono Identified & analyzed customer issues & processed the information required to serve the customers & solve problemso Resolved 80%-90% of customer queries on first call & achieved follow-up on escalated query for prompt resolutiono Provided feedback via the Customer Interaction Management System on customer issues to other departments/units Show less

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  Zain nigeria

  Aug 2008 - Jul 2009

  Customer care consultant

  o In this role, I achieved an average of 90% score on call quality ratings over a period & was recognised & awarded consistently for quarterly bonus incentive over a 3-year periodo Responded to customer queries & provided first call resolution to customers via telephone o Provided high level Customer Service via telephone up selling of company’s business solutions, products and serviceso Investigated customer complaints& escalated findings for final resolutiono Identified & analyzed customer issues & processed the information required to serve the customers & solve problemso Resolved 80%-90% of customer queries on first call & achieved follow-up on escalated query for prompt resolutiono Provided feedback via the Customer Interaction Management System on customer issues to other departments/units Show less

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  Airtel nigeria

  Aug 2009 - Mar 2011

  Team lead

  • Managing the daily running of the call center, including sourcing equipment, effective resource planning and implementing call center strategies and operations• Carrying out needs assessments, performance reviews and cost/benefit analyses• Ensuring all relevant communications, records and data are updated and recorded• Maintaining up-to-date knowledge of the industry developments and involvement in networks• Coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff• Reviewing the performance of staff, identifying training need and planning training sessions• Establishing and maintaining the Quality Management System, Quality Plans, Forms and processes• Promoting Quality achievement and performance improvement throughout the organization. Show less

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  Airtel telecommunication/spanco bpo

  Mar 2011 - Dec 2012

  Team lead

  • Managing the daily running of the call center, including sourcing equipment, effective resource planning and implementing call center strategies and operations• Carrying out needs assessments, performance reviews and cost/benefit analyses• Ensuring all relevant communications, records and data are updated and recorded• Maintaining up-to-date knowledge of the industry developments and involvement in networks• Coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff• Reviewing the performance of staff, identifying training need and planning training sessions• Establishing and maintaining the Quality Management System, Quality Plans, Forms and processes• Promoting Quality achievement and performance improvement throughout the organization. Show less

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  International tennis academy

  Jan 2013 - Mar 2014

  Player relations manager

  • Responsible for an individual athlete and keeping them in good mental and physical health.• Making sure that all aspects of the athlete's life are organized well and that they are getting the recognition they deserve.• Working as intermediary between the owners and players, working with the marketing division to give the team a good public image, and keeping the right balance of employees to make everything function smoothly.• Responsible for smoothing out any conflicts between departments and overseeing the inner workings of the organization• Assist in the preparation, organization and delivery of a weekly tennis tournament. • Promote the tennis programme and actively aim to increase participation.• Ensure Health and safety is to the highest standard both on and off the courts. Show less

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  Circum technologies limited

  Apr 2014 - Jul 2014

  Manager business strategies

  • Execution of all environmental policies• Implementing programs to reduce risks/costs of handling, storing and disposing hazardous waste materials• Maintain an up-to-date working knowledge of Federal, State and local pollution Control laws, regulations, permits, licenses, orders, etc.• Function as consultant to Business Operations to implement strategy, generate options, and assist in implementing solutions to complex environmental problems• Formulation of policies for effluent waste discharge and hazardous waste management• Providing National plan on food, market, production process and products• Design programmes on Industrial sanitation and hygiene education and promotion• Forming private public partnership in industrial technologies investment• Seeking collaboration with development partners in the areas of emerging industrial issues Show less

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  Federal ministry of environment

  Dec 2014 - now

  Principal scientific officer

  • Execution of all environmental policies• Implementing programs to reduce risks/costs of handling, storing and disposing hazardous waste materials• Maintain an up-to-date working knowledge of Federal, State and local pollution Control laws, regulations, permits, licenses, orders, etc.• Function as consultant to Business Operations to implement strategy, generate options, and assist in implementing solutions to complex environmental problems• Formulation of policies for effluent waste discharge and hazardous waste management• Providing National plan on food, market, production process and products• Design programmes on Industrial sanitation and hygiene education and promotion• Forming private public partnership in industrial technologies investment• Seeking collaboration with development partners in the areas of emerging industrial issues Show less