Experience

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  Yes bank

  Mar 2015 - Oct 2015

  Customer relations executive

  Built relationships with our existing clients to ensure that they were engaged and getting the most value from our services, identified opportunities to sell associated products and services to meet their needs. Dealt with customer accounts – Managed customer accounts effectively and efficiently, dealing with customers via a number of communications channels, online, telephone and face to face. Communicated clearly and concisely to ensure all requests are dealt with to ensure total customer satisfaction. Conducted face to face interviews with high net worth individuals to discuss appropriate investment products. I had a detailed knowledge of banking products and services to ensure that the information I provided was factually correct and appropriate for the customer’s needs. Created a rapport with customers which helped in business retention and cross selling of financial products and services. Show less

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  Royal bank of scotland business

  Oct 2015 - Oct 2017

  Data analyst

  Analyzing processes and procedures, Analyzed a number of mortgage process across a number of brands (NatWest Mortgages, RBS Mortgages, The One Account, NatWest Offset, RBS Offset, Direct Line and First Active) within the RBS mortgage portfolio. Promoted to SME and functioned as referral point for all queries and processing issues. Liaised closely with colleagues across various departments both in India and the United Kingdom to resolve business critical issues. Active in training colleagues within our department and Chennai on the unpaid process. As part of the training I ensure that they are aware of what is expected from them in terms of quality and productivity Show less

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  Knight frank

  Oct 2017 - Jan 2022

  Senior associate

  Working on various task from time to time while maintaining good quality data and using multiple tools to research and analyze the same. Using various internal as well as external platforms and google to identify and find the appropriate required information and complete any given task before the Deadline. Proven track record of producing work to a high standard with good quality across multiple tasks assigned and helped with inputs from time to time that have proved to be useful in meeting deadlines with outmost quality. Active in training colleagues within our department on various processes. Ensure that they are aware of what is expected from them in terms of quality and productivity. Check their understanding of the process periodically and quality check their work. Feedback is provided so that they can minimize errors and improve quality. Also point of contact to resolve queries and have been able to create a good rapport with colleagues which in turn has led to a better working relationship. Show less

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  Nielsen

  Jan 2022 - now

  Assistant manager