Experience

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  V.i.p country club

  May 2015 - Jul 2016

  Banquet waiter

  Played a key role in the precise setup of the ballroom, effectively managing events for over 900 guests. This included a wide variety of occasions such as weddings, bar mitzvahs, graduations, proms, anniversaries, christenings, and corporate functions.Expertly coordinated service for groups of 40-50 guests across five tables, ensuring the smooth delivery of appetizers, main courses, desserts, and beverages. This meticulous approach contributed to an outstanding 98% client satisfaction rating. Show less

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  Lids

  Jul 2016 - Mar 2017

  Stock associate

  Led the strategic overhaul of a stock room containing over 1,000 caps, enhancing inventory management and streamlining cycle counts for greater efficiency.Collaborated closely with the management team to implement monthly visual directives, skillfully designing merchandise displays that captured customer interest. This initiative led to a significant 7% boost in-store traffic and sales, along with a notable increase in positive customer feedback.

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  Lkq corporation

  Mar 2017 - Dec 2017

  Warehouse worker

  Maintained a remarkable 30-40% production rate while actively seeking opportunities for process improvements.Partnered with the operations manager to diagnose and resolve issues with laptops and desktops, providing outstanding technical support to the dispatch team. Performed monthly computer maintenance and network assessments to ensure smooth and efficient operations.Executed urgent operating system installations for warehouse desktops, conducted regular evaluations of Windows servers, and developed a detailed handbook outlining best practices and key lessons learned. Show less

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  Alliance ground international

  May 2018 - Nov 2018

  Cargo agent

  Expertly managed industry-specific software to input and retrieve cargo airway bills, overseeing the tracking and tracing of more than 100 shipments daily. Additionally, provided thorough training to new team members on these essential procedures.Served as a key liaison between the document processing team and customers for all shipments, playing a crucial role in developing new communication channels and improving overall service quality.

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  Jili property management - 41 bond condominium

  Feb 2019 - Aug 2020

  Concierge

  Utilized outstanding communication, interpersonal, and customer service skills to provide exceptional, personalized resident services, effectively addressing inquiries and concerns with promptness and efficiency.

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  Jili property management - 532 west 20th condominium

  Jan 2022 - Apr 2023

  Head concierge

  Provided expert guidance during property showings, consistently earning outstanding performance reviews.Enhanced valet services by implementing innovative procedures, leading to a notable 40% increase in customer satisfaction while managing a team of three.Managed a comprehensive range of tenant services, including housekeeping, to ensure pristine conditions through diligent mopping, dusting, waste disposal, food delivery coordination, and vigilant oversight of premises and front-of-building operations. Show less

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  Jili property management - 532 west 20th condominium

  Mar 2023 - Apr 2024

  Resident manager

  Advanced through progressively senior roles, consistently recognized for exceptional performance and strong leadership skills.Provided outstanding service and support to tenants, expertly coordinating building maintenance and repair services.Executed a wide range of post-construction tasks, including painting walls, ceilings, and floors; installing door hardware; making minor electrical adjustments like repositioning outlets; building and installing wooden storage cabinets; removing construction debris; and reorganizing common areas.Achieved significant cost savings by managing tasks typically outsourced to professionals, resulting in substantial financial benefits for the building.Managed staff payroll using ADP and efficiently handled building-related invoices through Yardi Voyager. Show less

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  Jili property management - 100 vandam street

  Sept 2023 - now

  Onsite resident manager

  Led and managed a diverse nine-person team, including concierge staff, porters, and a handyman. Efficiently delegated tasks and streamlined operations to enhance building management across 72 units, including rental and sales properties, as well as common areas.Fostered strong vendor relationships to ensure swift resolution of maintenance and warranty issues. Oversaw and maintained critical building systems, such as boilers, cooling towers, HVAC, sprinkler-standpipe systems, parking lifters, security, and fire alarm systems. These efforts minimized downtime and achieved significant cost savings. Show less