Experience

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  Professional writing

  Jul 2013 - May 2014

  Executive quality assurance

  Rendered expert services and contributed positively to the team efforts by evaluating their calls, and conducting detailed meetings.Key Accomplishments:Organized client orientations and led internal reporting, Defined strategy to conduct alignment sessions within the team and with the client Calibrations/ meetings Re-evaluate Quality Index calls.Defined and analysed upward/downwards trend on internal evaluation and Quality Index (client evaluations).Provided comprehensive feedback on calls (below par) and conducted Coaching plus orientation session.Coordinated with client to ensure confirmations on products and processes defining in-house processes. Show less

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  Arwen tech

  May 2014 - Nov 2015

  Team lead quality assurance & training

  Instrumental team leader, mentor, and strategist in charge of development and implementation of training activities or program effectiveness also developed alternative training methods with keen focus towards continuous improvement in productivity.Key Accomplishments:Delivered consistent quality of training by assessing training needs by surveys, interviews with employees, focus groups, consultation with managers, instructors, and customer representatives.Proved instrumental in providing specific training programs to help workers maintain or improve job skills. Show less

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  Artistic milliners pvt. ltd

  Dec 2015 - Dec 2018

  Assistant manager training & development

  Rendered keen eye for details to direct the needs assessment for training and staff development to enhance the effectiveness of employee performance in achieving the goals and objectives of the company.Key Accomplishments:Seamlessly shifted between long term strategic projects and short/long term tactical initiatives and ad hoc requests, ensuring appropriate deployment of resources; conducted soft skills development training sessions and programs.Researched numerous verticals to prepare and deliver the objective based program for middle management identify the best practices and lesson learned to program plan as well as executed management trainee program.Coordinated with the Govt. Non-govt. organization for employee training and hiring purpose; worked with UNDP for skills development of the workers and prepared Org. Charts for better policy execution. Show less

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  Nida

  Feb 2019 - Aug 2019

  Faculty

  Coordinated with stakeholders to for the designing and pertaining material for training and discussing the acceptability of traineesDesigned and executed sales assistant and call-centre training program as well as led on job training programs.Conducted pre & post training tests and steered efforts towards successful completion of training program.

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  Ainit immigration consultants

  Oct 2021 - Apr 2024

  Case officer ll immigration

  Conduct in-depth research and development activities for both new and existing immigration programs, encompassing Federal and Provincial initiatives.Compile comprehensive documents essential for skill assessment procedures in Australia, specifically for VETASSESS and ACS evaluations.Take charge of the end-to-end process of preparing and submitting skill assessment applications, ensuring accuracy and compliance with relevant regulations.Manage the preparation and submission of Expressions of Interest (EOI) applications for both Australia and Canada, facilitating a streamlined approach to immigration procedures.Act as a mentor and guide for junior staff members, providing support and expertise to address any queries they may have pertaining to their assigned immigration cases.Prepare and submit applications for Educational Credential Assessments (ECA), ensuring adherence to established standards and guidelines.Evaluate client eligibility by thoroughly analyzing key factors according to the rules set forth by the Canada Immigration and Refugee Citizenship Corporation (IRCC).Offer consultations to registered clients, addressing and resolving queries related to their immigration cases, fostering clear communication and understanding.Create and manage client profiles, securing approval from clients and ensuring accurate representation of their immigration objectives.Facilitate the submission of immigration cases to both IRCC and relevant provincial programs, ensuring a seamless and efficient process.Oversee the processing of various applications, including those for visitor visas, supervisas, spousal visas, and permanent residency, utilizing both online and paper-based platforms.Assist clients in the preparation of required documents for their applications and for Additional Documents Requirements (ADR) processes, if applicable, ensuring a comprehensive and well-prepared submission. Show less

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  Ace luxury immigration solutions

  Apr 2024 - Sept 2024

  Processing officer
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  Sun consulting pvt. limited

  Sept 2024 - now

  Case processing manager

  In my role as a Case Processing Manager at Sun Consulting PVT. Limited, I oversee the processing and consulting services for immigration cases, focusing on visas for Canada and Australia. I work closely with clients to ensure their applications are complete and accurate, resulting in a high success rate for visa approvals. Additionally, I continuously strive to improve our processes to provide the best service to our clients.