Experience

• 

  Barbour professional services

  Jan 2006 - Jan 2007

  Customer services advisor (maternity cover)

  - Assisting clients via a telephone helpline with queries regarding document availability- Solving website login problems- Maintaining a good relationship with my allocated client group- Securing subscription renewals- General administration duties- Delivering outstanding customer service at all times

• 

  Barbour compendium and opus building services

  Jan 2007 - Jan 2008

  Sub editor

  - Client liaison- Writing, proofing and correcting copy- Research of new products- Ensuring copy adhered to a strict house style- Maintaining excellent spelling, grammar and punctuation- Using Quark Express and Adobe Photoshop software- Tracking and managing a good work flow- Updating website information on websites using HTML and CSS coding

• 

  H bauer publishing

  Jan 2008 - Feb 2011

  Administration assistant

  - Database cleaning- Providing technical assistance via email and telephone to readers for the magazine website- Utilising technical skills to provide input regarding the direction of the development of the database- Performing printer usage and network audits- Preparing and organising reader submissions to be handed to magazine sub editors

• 

  Ankor

  Mar 2011 - Jul 2011

  Secretary / administrator

  - Arranging viewings with potential tenants- Seeking out potential tenants via online research- Updating both property managers periodically throughout the day on scheduled viewings- Maintaining effective self-discipline to work efficiently alone as required- Building relationships with potential tenants quickly in order to secure viewings- Helping to shape the business process to adapt to changing situations and challenges

• 

  Paramount group of companies

  Jul 2011 - Apr 2016

  After working in both sales and property management I wanted to learn about another aspect of the property industry.I now work in our renewals team, guiding tenants and landlords through the process of renewing tenancies and drawing up relevant contracts.- Liaising with tenants and landlords- Negotiating rent increases- Drawing up contracts and memorandums - Streamlining internal processes In April 2012 I was promoted from sales secretary to property manager. I now manage 300 properties, so effective time management and customer service skills are essential to my role.- Arranging maintenance repairs- Respond to tenants and landlords in a timely manner- Cost control- Coordinating a team of 10 internal and external contractors- Property inspections- Negotiating deposit releases- Building good relationships with tenants- Managing tenancy move outs - Admin support for sales team- Customer service- Assisting with queries- Updating property portals- Writing letters- Managing the switchboardIn April 2012 I was promoted to Property Manager at Paramount Properties.

  • Renewals Advisor

    Sept 2015 - Apr 2016

  • Property Manager

    Apr 2012 - Aug 2015

  • Sales Secretary

    Jul 2011 - Mar 2012
• 

  Allan properties limited

  Apr 2016 - Mar 2019

  Property manager

  My current role is a hybrid role; I am a Property Manager for North Central Property Management and also the Office Manager for Allan Properties Ltd. North Central Property Management is a privately owned property management company which solely manages mostly residential buildings and flats in London and other parts of the UK, all of which are owned by Allan Properties Ltd and joint venture partners. Allan Properties Ltd is a family-run property investment company.As part of my role as a Property Manager, my duties include:- Coordinating maintenance repairs for managed properties (AST, Assured and Regulated)- Negotiating tenancy renewals and rent increases- Carrying out property inspections- Completing inventory check-in and check-out reports- Negotiating deposit releases- Processing contractor payments- Preparing and serving section 8 and section 21 notices where necessary- Instructing and liaising with third party letting agents on marketing and tenant finding- Conducting viewings with prospective tenants for available properties- Drawing up tenancy agreements for new tenancies- Processing rent payments - Assisting the Freehold manager with block management work, e.g. preparing and serving section 20 notices, processing service charge and ground rent payments and liaising with leaseholders on repairs, cyclical maintenance and insurance claims.My role as office Manager includes, but is not limited to, the following:- Carrying out necessary risk assessments as required by Health & Safety legislation- Arranging regular maintenance for fire alarm, emergency lighting, fire extinguishers, intruder alarm and CCTV- Ordering stationery and cleaning supplies- Fielding telephone switchboard - Dealing with incoming and outgoing post and deliveries- Processing office supplier payments- Regularly reviewing and negotiating costs with office stationery and cleaning suppliers- Coordinating office building maintenance and repairs. Show less

• 

  Portland estate agents ltd

  Mar 2019 - now

  Head of office & property management