Oscar Rafael Nùñez Barinas

Experience

• 

  Opitel

  Jan 2005 - Jan 2007

  Operations Manager

  Help Desk Datos y Help Desk TI [Mayo 2006-2007]Centro de Teleservicios y Ventas [Febrero – Abril 2006]Facturación y Cobros con TC [Junio 2005 - Enero 2006]

• 

  AlticeDo

  May 2007 - now

  Design and develop innovative products and services to guarantee growth and profitability, and ensure simple customers experience. Manage and develop Internet segment to achieve the strategic and financial objectives of the company. Implement monitoring reports, dashboards and analysis to support decision making, monitor the effectiveness of the projects and increase business intelligence. Develop of all the team members and monitor the performance. Lead the future of convergence offers to extend customer’s life cycle and expand customer’s value.Professional achievements:- Special project for mobile B2C voice: Creation and launch of Unlimited Plans: +15% in GA's ARPU and +12% in Sales. Show less Propose strategic roadmap and marketing plan for Prepaid and Postpaid segments that support the achievement of the strategic objectives of the company. Manage and monitor the segments to achieve financial objectives and ensure simple customers experience. Support Transversal projects: IT Transformation and Pruning. Monitor the effectiveness of the projects, implement monitoring reports and prepare budget. Lead a team of three analysts and two specialists for delivery of projects and expected results.Professional achievements:- Launch of CBM tool for prepaid animation: +20MM in 3 months and 66K inactive customers revived.-+57% growth in Postpaid Gross Adds and -34% reduction on Churn level. Show less Manage and monitor the evolution of the postpaid segment to maximize customer loyalty, market share and profitability. Create, develop and launch offers to guarantee animation and development of postpaid segment. Work across all departments of the company to deliver the best customer experience with offers and services of the segment, to achieve their satisfaction and loyalty.Professional achievements:- Design and launch of New Postpaid Plans and Favorite Numbers, that resulted in +57% on Gross Adds and -34% reduction on Churn level. Show less

  • Marketing Director for Internet & Postpaid Voice (Mobile and Fixed)

    Dec 2016 - now

  • Sr Marketing Manager for Postpaid Voice and Mobile Internet Segments

    Aug 2015 - Nov 2016

  • Sr Marketing Manager for Internet Segment

    Mar 2014 - Jul 2015

  • Sr Marketing Manager/Marketing Expert for Mobile Voice

    Jul 2013 - Feb 2014

  • Marketing Postpaid Segment Manager

    Jul 2012 - Jun 2013

  • Business Proyect Manager

    Nov 2010 - Jul 2012

  • B2B Customer Service Manager

    Oct 2007 - Nov 2010

  • Outsourced Operations Specialist

    May 2007 - Nov 2007