Tomáš Marek

Experience

• 

  O2 Czech Republic

  Jan 2006 - now

  Responsibility for 3rd party payments - DCB (Direct Carrier billing), ATX, Premium SMS - 500 million revenue.Managing and development of payment gateway and 3rd party payment terminals.Implementation of Installments for the SMB segment.Payment methods, HW insurance and financing experience. Responsibility for SW and IT development (Agile), internal processes, HW testing including people management.Innovation work with a focus on delivering a stable and successful product.Close cooperation with Marketing, sales channels, Online department. Leadership experience (5 people in unit).I was mainly focused on making „seller life“ easier. Participation in key projects with impacts on the SMB segment.Responsible for proposals, realization, and administration of sales processes.Definition of IT requirements on behalf of the SMB segment. Sales support of SMB segment containing more than 500 sales representatives.My key project was to set a biometric signature up for the SMB segment. The project included E2E project management: funding, HW purchase, SW development, processes, training.Achieved goals: 98% of documents were transformed into digital form. Significant cost reduction (10m CZK per year). Responsibility for product processes (xDSL, O2TV, Fix voice).Definition of new processes including promotions and technological changes. Development of commercial processes.Sales support of indirect B2C and B2B channels (D2D, Dealer, Distributor, Business partner) – my main focus was on improving inner processes for more effective sales.Correct order entry – Analysis of users´ errors in inner systems, evaluation, improvements. Customer care and product sales.Participation in a successful project of implementing product sales into incoming calls.

  • Product and Segment Manager - Financial services

    Jan 2022 - now

  • Product Manager, ekasa s.r.o

    Jan 2018 - Jan 2022

  • Sales Support Manager, SMB segment

    Jan 2017 - Jan 2018

  • Senior Support Specialist, SMB segment

    Jan 2013 - Jan 2017

  • Product Specialist

    Jan 2012 - Jan 2013

  • Process Specialist

    Jan 2009 - Jan 2012

  • Consultant, Call Center

    Jan 2006 - Jan 2009