Experience

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  Fnb south africa

  May 2015 - now

  • To provide the first point of contact to users logging calls.• Classify and resolve calls where applicable and feedback to users.• Where resolution is not possible, will escalate to the correct support groups within agreed OLA/SLA times.• Follow up on assigned calls to ensure speedy resolution.• Responsible to attain call information at the highest quality as well as ensuring service standards are in line with values of the company.• Customer service would be regarded as the most important part for this position being the face of BCIS. Show less

  • Technical Support

    Mar 2024 - now

  • IT Helpdesk Technician

    May 2015 - Jun 2024